In a few of my posts, I reference something termed “usability studies” as information that we considered when making a decision. Jensen Harris has recently put a post on usability studies up on his Office UI blog on this subject, so you may want to take a look. We do a lot of studies on the Excel team too. One recent example was something we called a “PivotTable Longitudinal Study”. This basically means that we found around a dozen Excel “power users” internally at Microsoft (non-development-team folks that work in our finance,
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