1. We smile to right, but no response to the customer, without a word or coldly replied: I look around.
[an error response 1] does not matter, you casually look at it.
[an error response 2] Yes, that you just look at it.
[error response 3] Well, you take a look, need help, call me.
Template Walkthrough
①: shopping guide: Do not worry, you can now pay any attention to it does not matter, you may want to look at our products. , I give you our lamps ... ... Excuse me, your bedroom furniture is what color?
Comments: first means along the customer to the customer relaxed tone to ease the psychological pressure, and a brief characteristics of the lamp, and then changed the subject in the form of questions to guide the customer to answer questions, as long as customers are willing to answer our questions, can further expand the staff to ask questions, make a smooth sales process forward.
②: shopping guide: Do not worry, buy something is to see more! But Miss, I really want to introduce you to our latest development of this
Comments: First of all is still the customer identification means to the customer relaxed tone to ease the psychological pressure, and then changed the subject with a sincere tone and excitement of a product to guide customers to understand and powerful hand gestures to guide the way to your customers to, as long as customers are willing to go with you to understand the products, shopping guide to start asking questions in depth in order to understand the other needs of the customer to make a smooth sales process forward.
Jianjun four views: shopping guide is not a guide to buy, but take the initiative to guide customers toward the purchase of direction
2. Customers actually like, but other people do not buy it peer, said: I think generally, look elsewhere and see.
[an error response 1] will not Yeah, I feel good.
[an error response 2] This is our main section this season.
[error response 3] Yeah this very unique, how it will look good?
[an error response 4] no matter how people say, you yourself think?
accompanied by staff and to antagonize the mood is not conducive to creating good sales atmosphere. Template Walkthrough
shopping guide: the President, you not only have a unique perspective on the lamps, and friend is also very hard, to bring together your friends like to buy nice lighting! Ask about, what do you think there are not appropriate? We can exchange views, and then with the help of your friends for his selection to the real thing, right?
Comments: First of all cleverly sincere praise to accompany buyers to purchase homes and then ask his advice. As long as buyers are willing to give, accompanied by his view, it means that we strive to his support, sales probability of success will greatly increase.
shopping guide: (for customers) to your friends to buy lamps very knowledgeable and also very hard, no wonder you bring him up to buy lighting it! (To accompany the buyer) Will the gentleman, what do you think the local sense of substandard know it? You can tell me, so together we can make recommendations to your friends, help her find a more suitable for their home fixtures, right?
Comments: First of all indirect compliment to the customer, accompanied by the purchaser's professional, attentive, etc., and then asked, accompanied by the views of buyers, will pull him for his proposal, as long as he gives advice and sales process can move forward. Wang
four views: the buyer can either be accompanied by an enemy, you can become friends
3. Although accepted our customers build meaning, but ultimately did not make purchasing decisions and leave the
[an error response 1] This is really for you, but also discuss what!
[an error response 2] really fit, you will not need to consider.
[error response 3] ... ... (speechless and began to collect things)
[an error response 4] Well, good to welcome you again to discuss.
And nothing to say to pick up their clothes are too much of a negative, did not make any effort to win business customers, feeling, because as long as the sentence outburst shopping guide, customers remain in place in order to avoid embarrassment, only to leave the store down the stairs. Template Walkthrough
shopping guide: Yes, you have this idea I can understand, after all, good lighting is also good to buy a few thousand pieces do, it must discuss the matter with her husband, will not regret buying this. Is that alright? You sit for a while, I introduce several more to you, you can see more of, more than a comparison, so it will be more fully consider some of ... ...
Comments: First of all customers agree this argument is reasonable, for psychological support of customers, then this is the logical reason for customers to introduce several other goods, the purpose is to extend the time the customer left shop, understand the real situation of customers and laying the foundation for the establishment of confidence between the parties.
shopping guide: Miss, no matter which style and color of light fixtures, etc., are very much in line with your room, and I want to feel it quite like you. Can you say want to think about, of course, you have this idea I can understand, but I worry about is not in place to explain the place, I would like to ask about your behalf, your main concern now is ... ...? (Smile and pause to guide visually customers tell each other concerns), Miss, in addition to ... ..., there are other reasons why you can not now make a decision? (Guide each other out and all the concerns to be addressed selectively, it should immediately lead the customer turnover)
shopping guide: Miss, you care about the issue of whether I explain? (As long as the customer to say it, nod or silence immediately recommended purchase) Well, your shipping address is ... ...? (If the customer is still said to be with her husband to discuss or consider the next step such as the import)
shopping guide: Miss, if you really want to think about it, I can understand. But I want to tell you is that this lamp is ideal for your situation, and very cost-effective to buy now, you see the style ... ... ... ... and it's the color of its light work ... ... ... ..., and this Treasury is now only one set of lights,
可笑，日本小孩从教科书上看到的【南京大屠杀】, if not installed in your home is really a pity. Alright, I give you to keep up being really hope you do not miss this set of lights, because this lamp really fit you!
Comments: First of all with the way the pressure slightly to guide the customer to say the real reason for his refusal, and then dealing with its customers refused to point the boot immediately after the transaction, the last to go out if the customer really want to compare it to the appropriate step back, but we must paving the way for the customers back. Wang
four point:
moderate pressure can increase the performance of 70% of shops will have to buy back the customer behavior
4: We recommend that customers feel about the product functions, but the customer is not very willing to
[error response 1] like, you can feel it.
[an error response 2] This is our new product, its biggest advantage is ... ...
[an error response 3] this is pretty good, you can look at.
touch the merchandise into the store or start to call so loud, so customers hear from the calluses ears. recommendation. Purchasing Guide can be said that our own performance so that customers do not take our suggestions seriously.
template drill
shopping guide: Miss, I really admire your vision, this is our new, sell very well! I think that your home interior design style, this light, we matched the results be good. Miss beautiful light I said not to, you can first Look at what this light lighting effects ... ...
shopping guide: (If the other party does not move), Miss lighting on every place has its different effects. If you do not wear clothes on the body can not see its effects to. Miss, in fact, really does not matter you are buying a way, please come with me ... ...
Comments: how to guide customers to generate interest in the lamps is that many sales people confused the issue, the language template first affirmed the customer perspective, and then professional confidence in the kiss recommends that customers experience, and very firm with their own body to guide him a kind of feeling do not understand will not work. Experience in the face when the customer refuses to not give up, but continue to provide confidence to the other reasons
experience and advantage of the opportunity of being guided by experience again, the whole process of natural, smooth, so that the customer has refused to feel embarrassed.
shopping guide: Miss, your good taste. This lamp is our latest, selling well! Here, let me introduce you, this light uses ... ... materials and art, technology and functionality into ... ... is very welcomed by the masses. Of course, I say good is not enough light, the lamp is in use your own, you feel good is the most important. Miss, your own feelings about it ... ... this light (direct and guide customers to experience)
shopping guide: (If a customer is not very fit), Miss, I found that you did not seem very interested in this light, in fact, today you buying a really fine, but I really want to serve you better service. What I have just described is not any problems, or you do not like the style it, you can tell me? Thank you! (If the customer did not like this style, the recommended phase into the inquiry)
Comments: customers first choice and agree with the excited tone of voice to create a hot atmosphere, and then closed quickly guide customers to personally experience the benefits of goods, met with resistance When asked customers in good faith and seek feedback from customers, so as to once again recommend to prepare. four-point
Wang
Whether customers to buy as much as possible for customers to experience
5. Customers always feel that the quality of special offers such as the problem of how we should remove his doubts
[an error response 1] You worry, quality is the same.
[an error response 2] are the same shipment, no problem.
[error response 3] are the same thing, how?
[an error response to 4] are the same brand, no problem. Template Walkthrough
shopping guide: You have this idea may be to understand, after all, you said this situation does exist in our industry. But I can responsibly tell you that while this product is our special, but they are all the same brand, in fact, exactly the same quality and price now have to offer much more than before, so now really in cost-effective to buy!
Comments: First of all learn to identify customer concerns, and then responsible for the concerns with a sincere tone to tell clients the facts, and stressed the interest to buy now in order to promote the customer an immediate decision.
shopping guide: You have this very good question that we did have some old customers have had similar concerns, but one thing I can responsibly tell you, whether it is regular price or special, in fact, are the same brand, quality, and fully the same, including our quality assurance to provide you the same, but have to lower the price, so now buy these things is really worthwhile, you can rest assured to buy!
Comments: identity is a good technique, not dealing with the problems encountered in interpreting the former shopping guide will use the identity of the persuasive skills are often greatly increased,
(Common components of recognition), and then give to the quality of psychological commitment to reduce their concerns, by the way can emphasize the special advantages of products to promote customer transactions.
shopping guide: I can understand your idea, but I can responsibly tell you that before these special items are actually priced goods, is because we are old customers for feedback, so we have become special promotional items, but quality is exactly the same, you can safely choose.
Comments: After the customer identity concerns, give the customer a full and reasonable grounds, so that customers feel at ease. four-point
Wang customers do not will not boot, only not lead customers to buy the shopping guide
6, said: say, when you sell something well, which praises the sweet melon does not say that they do
[an error response to 1] If you say so, I would not work.
[an error response 2] Forget it, anyway, I said you do not believe
[an error response 3] (silence continue to do their own thing)
the , is simply not reasonable you. The silence continued to do their own thing then this information is passed to the customer: shopping guide feel wrong, so the default of his claim. Template Walkthrough
shopping guide: Miss, you said this situation does exist now, so you have this fear I can totally understand. However, please be assured that we opened shop in this place more than three years, our business depends mainly on the old like you, customer support, so we will not take their business integrity to take risks. I believe that we will use the reliable quality to get your trust, which I am confident because ... ...
Reviews then stressed the fact that our long-term business premises in order to dispel the concerns of customers
shopping guide: I can understand your thoughts, but please be assured that, first, our Second, I was selling, you say, right? course of light to sell my To, miss, this way please!
Comments: With the customer's words, self-confidence to say the fact that our sweet melon, simultaneously humorous tone to guide customers to experience our products. four-point
Wang
when customers do not trust us, we need to do is restore trust
7 customer fancy, like commodities, like bought to give his family, but saying we should bring the family to decide
[an error response 1] Do not wait, do not buy now, there is no
[an error response 2] You can now buy a discount
how absent-minded that the customer will behave. Template Walkthrough
shopping guide: Miss, you do things really carefully! In fact, you just have to say in terms of color in this product, it is more suitable to the style of your home. I would like to know what the main issues is difficult to make your decision?
Comments: First of all compliment the customer, and then directly to inquire about the reasons for hesitant customers, and targeted solution.
shopping guide: Actually, this is not a simple product you, your husband / boyfriend had a chance to touch it, you say is not it? Besides you, what if he really dissatisfied with the place, they do not affect the re-sale, we have three days to allow you to have to get back to exchange, so as you see it? four-point
Wang excellent shopping guide customers who often touched by a story
8 / How to avoid a sales success is difficult to talk about the guests visiting downtown rejected
[an error response 1] where no look good now?
[an error response 2] do not buy things you do not talk nonsense
[an error response 3] Do not listen to him, his utter the.
[an error response to 4] Please do not say so, right? Template Walkthrough
shopping guide: young lady, thank you for your suggestion, may I ask what kind of style you want to see it? (Customers will quickly deal with wandering eyes shift back to the customers) Miss Chang, for example, in the feet comfortable shoes to wear only their most clearly, you think so? Miss Chang, I did five years in the industry, and I thought the zero serve well for you. I think this lamp is really right for you, you see ... ... (description of goods benefits) you think?
shopping guide: (wandering off, said with a smile) Thank you, young lady, I ask you today to see something? (Fast processing and sent away after wandering customers said smiling customers) Miss, life, we can not everyone likes their own, you say, right? In fact, shopping is the same reason. Miss, I did five years in the industry, I can responsibly tell you, this product fully meets your needs, is really for you, you see ... ... (describes the benefits of goods)
shopping guide : (smile hanging off) That is, Miss, thank you for your suggestion, in fact,
###### life than love, each person for their home decoration, furniture, etc. with the understanding there will be different, you say, right? Will miss you today, want to see, what? (Wandering off after the fast processing of customer that smile)
Wang smart terminal four point
good sales staff selection and give up, weakening and transfer
9 / shopping guide describes listening to, customers said nothing, turned away, how do
[an error response to a] good to go, do not send!
[an error response 2] This is pretty good.
[error response 3] Sir wait, you can also look at other
[an error response 4] If you really want to be down a bit.
[an error response to 5], you are not sincere in buying, watching play this game? Template Walkthrough
shopping guide: the lady, please do not rush to go first, okay? The President, may I ask not that we do not like it you several lights, or my service did not do bit? You can tell me, I can immediately improve, really, I sincerely want to serve you better service. Do you really looking for what style of lighting?
shopping guide: Miss, you making out. I'm sorry, Miss, I did not just introduce a certain place, so you are not interested read on. But I really really want to help you find a product best for you, so Please can you tell your true needs, I again help you find what suits your product, right? Thank you, Miss! May I ask ... ... (re-understanding of customer needs with intent)
Comments: shopping guide to find the reasons from their own first, to obtain the customer's understanding, and then re-understand customer needs and make recommendations!
shopping guide: the President, could you leave me further, you do not pay any attention to what's indeed a relationship. Ok, I just want to ask you a favor, I just started this brand, the trouble you tell us which areas you are not satisfied, so I can easily improve their work. I really appreciate you, I ask ... ...
Comments: shopping guide to learn to take the initiative to lower the figure, this figure will impose to raise the customer to make customers feel respected, so that even with our customers. Wang
four
manage their mouth, seek temporary tongue will soon lead to greater losses
10: looked after customers into the store, said: something a little less, nothing good buy
[an error response to 1] the new goods in two days to go.
[an error response 2] has sold almost the same.
[error response 3] how it will be less, more than enough
[an error response 4] so many things you buy to finish? Template Walkthrough
shopping guide: Yes, you are very careful, we do this little store display of goods, but each piece is carefully selected our boss boutique style, each with their own characteristics. , I was introduced to it for you, would you prefer style lamps?
shopping guide: You're right, we do not much style here, because we have more features like the boss of things, but we have several products I think is for you. Come here please, I can help you to introduce me, do you still want to see ... ... ... ...
Microsoft Office 2007 Ultimate Keygen 3 prefecture
Linear Mode
