"I am using XP home with a cable modem connection, and quite often using while online, I get the error of can't find the server. I just lose my internet connection, and it says my TCP/IP needs resetting. How do I do that and what causes the internet dropout?"
There are several possible reasons why your Internet connection might suddenly stop working. If you were on dialup,
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In a recent Ask Bob Rankin article Do Computers Get Tired? I addressed the subject of electronic devices that fail at random times,
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There could also be a software-related issue which is causing your Internet connection to fail. If you have other computers on a home network,
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Open your firewall's configuration screen and check to see what programs are being blocked from connecting to the Internet. If nothing obvious appears to be erroneously blocked, try shutting down or uninstalling the firewall software, then reboot and see if the problem persists. If that fixes the problem, consider ditching the software-based firewall,
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To uninstall the firewall software, click on the Start button, open Control Panel, then Add/Remove Programs. Find the firewall in the list and click the Remove button. Note that your firewall may be bundled with an anti-virus of internet security package. If that's the case, click on that package (ex: eTrust EZ-Armor or Norton Internet Security), and make sure you select ONLY the firewall for removal, leaving the anti-virus protection in place.
If none of those things helps, report the problem to your Internet provider. If the problem has something to do with your modem or the cabling in your neighboorhood, it might be affecting your neighbors as well.
BOB RANKIN... is a tech writer and computer programmer who enjoys exploring the Internet and sharing the fruit of his experience with others. His work has appeared in ComputerWorld, NetGuide,
abercrombie and fitch, and NY Newsday. Bob is publisher of the Internet TOURBUS newsletter,
abercrombie & fitch, author of several computer books, and creator of the website. Visit Bob Rankin's website for more helpful articles and free tech support.
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