Yangcheng Evening News reporter He Yuhua
reports: Chinese New Year is approaching, people rush to buy air tickets have tickets, do New Year, red packets ... ... However, there is a year when holding a hard-earned money of the bank card to withdraw money, I saw The balance is 21 pm, the Yangcheng Evening News hotline received a number of neighborhood calls editing room, said he there was no reason a bank deposit plan to go. In the evening, the banks responded that due to the reasons for the bank to set system parameters, resulting in some parts of Guangdong Province
savers reflect: Account the amount of transient zero
Guangzhou City Appliance Group's employees, said Mr. Chen, 21, is money. However, several colleagues found that the wages of their card balance to 14:30 Xu,
Miss Zhou and her husband yesterday morning near the village in the district when the bank teller also encountered the same problem. Boyd. Husband, Mr. Jiang to run this card immediately branch consulting, banking transactions in the identify, the reply solution.
after another call was also Miss Li, Tsai, everyone on the Branch of waiting, but the bank only said Meanwhile, Miss Li doubt, he is the bank's I have not lost a few million text messages sent over ?!Online audit also found that when the account is cleared. Reporter rebellion neighborhood survey and found there account deducted that sum of costs incurred are shown as a
It is understood that, in addition to outside Guangzhou, Zhuhai, Dongguan, Zhongshan, Jiangmen and other places of the bank customers were found to have similar incidents. 21, 4 pm, Wang Dongguan travel with friends to a Chinese New Year travel ticket booking, however, credit card payment,
Chanel coco Bags, only to find account zero. Wang was shocked: said the money will be returned to the account, but the specific Daozhang time is unclear.
Bank response: false deduction is purely operational errors
17 pm the same day, a home appliance group Chen told reporters, in order to ease the work of the staff, the group has been communicating with banks, bank to explain, because the bank system failure, resulting in And committed before 18 o'clock false deductions will be refunded in full account. However, the 18:15, the reporter once again call Mr. Chen, he said,
19 o'clock, the reporter contacted the office of the Bank of China Guangdong Branch of the responsible person regarding his failure to reply to this newspaper the system, saying wrong deduction of funds, misuse of funds in the evening before the deduction refunded in full, the customer will not cause any loss of funds. resulting inconvenience to customers, I apologize branches. at 20:30 on January 21, all customer funds have been fully refunded, and the other, the misuse of customer funds deduction event, purely operational errors has nothing to do with the banking system safety.
reporter then some of the affected customers to understand the situation, Mr Chan, Ms Chow said so, 20 hours after the morning for unknown reasons .