On January 25, my ZDNet blogging colleague Phil Wainewright mentioned that Microsoft had left in limbo a lot more than 190,000 Office Live beta testers since November 2006,
Office 2007 Keygen, when Microsoft ended the beta for its small-business solutions offering.
On January 29, Microsoft posted towards the Office Reside weblog a status update re: the migration. The news isn't good.
Beta testers are still potentially "months" away from being migrated towards the final version of their Office Reside providers. Functionality like backup and restore isn't going to work until their accounts are migrated. And Microsoft will give testers only a 24-hour heads-up when they are set to be migrated. During that 24-hour period, users won't be able to make changes to their Office Live sites.
Here's part of the January 29 note to testers:
"Yes, we have started upgrading our Microsoft Office Live Beta customers towards the latest version of Microsoft Workplace Reside. "Microsoft Office Live team has been working really hard to upgrade our customers who joined Microsoft Workplace Live during our beta program to the latest version of Office Live. We understand that many of you are eager to try out the features in the new version. Our goal is to upgrade our Workplace Reside Beta customers to the latest release in the most reliable way.
"Over the next few months,
Microsoft Office 2010 Pro, you will receive e-mails at your Microsoft Office Live e-mail account informing you about the time of your account upgrade and the details about the process.
"You can continue to use your existing Microsoft Workplace Reside Beta account fully till the time of the move."
What the heck is the hold-up? I asked Microsoft's Office Reside team and got no explanation. But on the Office Reside questions and answers page, there's an attempt at a justification:
"We are currently testing account transfer processes in order to identify any potential issues before moving customer accounts. We anticipate moving customer accounts over to the new release of Microsoft Workplace Live in the late January - early February time frame. Once we begin, we plan on moving beta customer accounts over in batches, a process which could take a few months."
(Wouldn't it seem logical to test the account-transfer processes before closing out the beta? Just wondering ….)
Another Workplace Reside gotcha that will become additional obvious as the company transitions customers from beta to final involves the changes Microsoft made towards the planned Workplace Reside SKU line-up. Back in November, Microsoft officials told me that a previously unannounced SKU, Workplace Live Essentials, would take the place of Office Live Collaboration.
However, according to an updated Office Live pricing chart,
Office 2007 Pro Plus Key, it looks, instead,
Office 2007 Keygen, as if Workplace Live Collaboration is still on the books. Instead, Microsoft is planning to move automatically its Workplace Live Essentials customers to the pricier Workplace Reside Premium SKU.
Microsoft is referring to Office Reside Premium as the former "Office Live Essentials beta." Office Reside Essentials was priced at $19.95 per month; Office Reside Premium is $39.95 per month. The fine print:
"If you are an Workplace Reside Essentials subscriber,
Office 2007 Professional, you will automatically be moved to the new Workplace Reside Premium service. This will allow you to retain the online Small business Applications that were included in the Office Live Essentials Beta. Once you have been successfully moved towards the new Office Reside you will be need to agree to the new service agreement upon signing in to regain access to your account. Your credit card will be charged $39.95 for the first month's subscription. You have 30 days to decide whether you want to continue with Office Reside Premium. If you switch to another Microsoft Workplace Live providing or cancel within that 30 days, we will credit the full $39.95 back to your credit card."
I've received a few e-mails from Office Live testers over the last few months. None of those writing in has had good experiences with Microsoft's first-generation of Office Live services. This slow and complicated migration process is only adding insult to injury.
Any Office Reside testers out there who aren't running into problems?