chi flat iron products fixed price

Clothing sales skills to sell what (the classic problems of response)

2009-05-13 16:19

salesperson to be patient in the closing stages to help the customer selection of merchandise, to help him establish the confidence to purchase, praised the wise choice for the customer to calculate wrap merchandise, goods will be received politely style to customers. words to warm, courtesy.

help customers to select merchandise:

you to look carefully, not suitable, then I'll give you get.

Do not worry, your time, choose.

you like to see this? What I'll get.

Wait a moment, I'll get you.

this commodity, both locally and overseas about, you casually pick it.

I help you choose right? If you purchase back

inappropriate, please keep it, they do not deface, can be brought returned.

Miss, you really will purchase anything!

selection of merchandise you are good at, get back to your husband (wife) quasi-satisfaction.

Please wait a minute, I can help you wrap.

you bought this thing for my own use or give as gifts, you do not pay attention to some package?

this is your thing, make it with care.

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problem in classic clothing sales deal!

one return, customers will Tiaoyi Fu fabric, color, or length?

wrong: when you are not very good before purchaseing it?

wrong: I'm sorry, if not quality problem, our company is not to retreat!

wrong: I'm sorry, this is not our problem, there is no way back!

error: not short-ah! Not long ah! Color looks good ah! This fabric is very good, imported fabrics, no problem!

wrong: how do you not mention this before?

wrong: either change it for you!

on: If there is deal of space

you feel fabric (length, color) where you are not satisfied with it? (Inquire about the reasons)

is this: In fact, the length of the color advantage is so designed ----- ----- So when you wear a selling point when the special look -----( reaffirmation and import)

on: If you do not deal with the space, only to replacement treatment

Well, I picked a few pieces of you to look for something to help you, you like What kind of fabric (length, color, style) it? (Conversion to go up a replacement handle)

on: really very sorry! Because you are not just talking about quality problems arising! You read this right? You tell me your favorite fabrics, styles, colors, and I'll help you through, all these are new this year, which certainly your right, you like that -----

II , you are also considered high-end brand, why is not working very well do, you see here wired head ah?

mistake: This is normal

wrong: this small problem inevitable

wrong: Oh, just cut off like, okay, do not affect!

wrong: Now all this clothing, which can be considered a common phenomenon, to handle it just fine!

on: Thank you for telling me the situation, I will reflect with the company immediately, and immediately make adjustments, really thank you, let me help you change something to make you to try, this way please --- ---

on: Oh! It does not matter, I'll handle it, I also get a new one so you try it, this way please ---

Third, this fabric is not very good, easily deformed, stab people!

wrong: not! We sell for so long, never such a problem!

wrong: how could it! No!

mistake: this fabric does not have this problem!

wrong: You should not say this fabric

wrong: one more time wore on it

on: Excuse me, Excuse me, is how case? (Probing the reasons is that different fabrics, washing errors result, normal maintenance is not in place, etc.)

,-----( According to the problem like this explain why)

on: Fabric not so good? This issue I would like to know, because we have not heard customers say that really, you can talk about this situation?

on: If the fabric itself does have this problem

Yes! In fact, the maintenance of his way each fabric and the way they dress is not the same, especially as we have this fabric, because this fabric has the advantage of our ----- so customers in the maintenance and wear the best you can --- ---

four requirements sweater washed by washing also fade

wrong: a little fade is normal!

wrong: if normal washing should not be!

wrong: how did you wash?

wrong: I went to this situation is not met!

wrong: how old are out of this problem 1

wrong: Oh! What trouble!

on: (normal fading) In fact, the texture of each fabric and finishing methods are not the same, and some styles of clothing to highlight the features, so using some kind of fabric (using a special staining technique), Therefore, it is normal for some fade, so will make the color look more natural, so you can rest assured this is a normal situation, if that quality problems, we will serve you in place!

of: (a replacement) is thank you to the situation tell me! I'm sorry to cause you trouble, I will immediately report to the company, to your seat over here please, I'll help you with!

on: (not a replacement, inquiring why) Oh, great! You are here please take a seat, the first cup of water break, let us look at the situation! Your situation is how it faded happen?

five, this garment will shrink it? (You will fade?)

Wrong: not! Our fabric does not shrink!

wrong: when you wash the note, do not machine wash would not it!

wrong: will shrink a little bit, a little cotton will shrink

wrong: It should not

wrong: Do not worry, it will shrink will speak with you

wrong: not

on: You can rest assured that, because it is ----- fabric, so it will not appear to do so, you can rest assured that the wear.

on: Yes! This really should pay attention to it because it has the advantage of fabric ---- ------ have to pay attention to is the time to pay attention to the wear in the wash ----- ---- time to pay attention - This question is not only not shrunk, but also wear special bright beautiful.

on: This is your peace of mind, as long as no machine washable, this fabric will not shrink!

six, so how you spend it on clothes! (How to wear your clothes so tight ah?)

Wrong: not! How would spend it?

mistake: This is the most popular color this year!

wrong: You can look at other sections of the

wrong: you wear a good Look! Perhaps you yourself are not used to it

mistake: This suit should be okay

wrong: our style is such

on: Yes! This is indeed a bold color that, but you wear them especially good-looking, because your skin so you ------ ------ style fashion sense to wear a special strong

on: Yes it! First glance,gucci prescription glasses, when many people will find this style a bit to spend, but not the same after wearing the body, especially your skin ---- ----- particular style atmosphere seemed very interesting.

on: It is the most popular color, fashion sense and strong, may be more conservative clothes before you, in fact, you can try, for a change style is good!

seven or less of your style ah well!

wrong: how can small? Many of the

wrong: You want money

wrong: We have already considered many of the

wrong: you first see if there is no suitable

wrong: has sold almost

wrong: two days of new goods on to the

on: Yes! We've got the product, while small, but each piece is carefully selected our boss, and each has its own characteristics, I'll help you through, what kind of style you like?

on: Our style does not much here, because we have more features boss likes the clothes, but there are several very appropriate I think you come here please, I can help you about the look you want T-shirt, or -----

on: Ha ha! Our specialty here is the small but efficient, although the style much, but each piece has its own characteristics!

eight, too expensive!

wrong: Xiangui

like this is also wrong: we do not bargain here

Wrong: How much would the be

wrong: not you have a discount, offer more than the original price

wrong: we are now engaged in promotional activities, purchase more to send, it will not too expensive

mistake: This is the imported fabrics

on: If you just look at price,chi flat iron turbo 2, then, does make people feel this way, but our prices will be slightly higher reason is because we are indeed doing very well in terms of quality, you certainly do not want to purchase wearing clothes several times to deformation, and that more than a waste ah, is not it?

on: If you just look at price, then, does make people feel this way, but our prices will be slightly higher reason is because we designed well, so customers are particularly fond of style, bought will often wear, if you bought a piece of clothing to wear once or twice the results close up, but this figure it is the real waste of money.

nine, wearing inappropriate

wrong: In fact your body to wear especially good-looking!

wrong: where inappropriate?

wrong: No, ah, good!

wrong: Maybe you do not used to, in fact, quite good!

wrong: that you do not try it another?

wrong: how can inappropriate, I feel very fit ah!

on: Excuse me, you would prefer to find what kind of style do / I'll help introduce you to

on:

inquire what the problem point where you feel appropriate? I'll help you deal with what

on: If you can handle

that was it! This part we can help you change it, this is a small problem, the most important is that you wear special ------( with praise)

on: If you can not handle

that was it! In fact, there are several sets to meet your requirements, you must return to satisfactory, you will excuse me, I can help you to get over.

ten, people are first-line brand discount, why do not discount it?

wrong: wrong

silence: no way, the provisions of the company is such

wrong: Many brands are also not discounted the wrong ah

: We like this brand is the

wrong: is not it? I've seen they discount ah

wrong: so the rich people like you do not care about the discounts at this point, right?

on: In fact, many reasons for a discount, for example, inventory, festivals, a quarter of goods can result in discounts, and we will request the company agreed to maintain prices because the country is to be responsible for each customer, I hope each Whenever customers to the store to purchase things, do not worry because the prices are not uniform and feel deceived!

on: The main strategy is different for each brand, we want our customers to purchase at any price is the same, this would feel more comfortable!

XI,roberto cavalli accessories, how expensive, the discount?

error: Sorry, we are not the bargain

wrong: There is no discount

wrong: seasonal products do not discount

wrong: There is no Discount

wrong: discount it will be another while

on: If you simply look at price, will really make people feel this way, but we have slightly higher prices as it is a our (design, workmanship, after sales ----) doing well, and quality assurance ,---- plus there is not necessarily just look to purchase clothes off only, not suitable for very important that you is not it?

on: This is truly sorry, because we are in addition to a discount during the promotional period, are outside the uniform price, but ----( transferred to VIP or selling)

second, the old client did not offer it?

wrong: I'm sorry, we have here the old customers, new customers is a price

wrong: I'm sorry, really can not! Our company is one such provisions

wrong: this is our pricing to the

company on: Ha ha! Very grateful to you (so long) support, but that you have to understand, because we value and want to have better quality, the real customer is responsible for the old, so you will be more satisfied with our brand .

on: I thank you for your support, but incentives, the really very sorry, but you rest assured that our company has always been very honest pricing, the price must be very affordable!

XIII, purchase one, do not discount, good; that I bought four how do you not discount it? Otherwise I'll purchase a discount calculations.

wrong: I'm sorry, this is not how much of the problem!

wrong: We do not discount the new goods

mistake: You look good to wear the most important, is not it?

wrong: our products very cheap indeed

wrong: Do not Come on, you know it is difficult to do

fault: What do you think about it

on: Yes! If I were you, purchase 4 I will also want to discount, so be it with gifts or VIP ----( approach)

on: Oh! This is really a pity! The reason I have a few pieces are particularly suitable for you, which one are less a pity! Well, I try to look at your application, you later (let customers know you for his address)

really very sorry, piece of clothing to do a good fabric to wear, style customers like No, no, if it if it does not look good then you may not be considered cheap, the most important thing you wear them (in addition to selling and praise), these clothes did not wear on your body a pity ah!

fourteen, how I've never seen this brand?

wrong: is not it? We opened the store for several years

mistake: This is the new brand we

wrong: Maybe you do not pay attention to it

wrong: We still relatively famous in the fashion industry The

wrong: We have a lot of magazine ads

error: can it

on: It is a pity! But it's just for a look today! Introduced me to help you do!

on: Oh! I am sorry that we have to review the review. But it's very glad to have the opportunity to introduce our brand with your -------

on: Oh! It is a pity, our brand has been - for years, the main customers - the main style - our feature -

on: Ha ha! Yes ah! We are brand new, just come into the mall, so after much need you to join in, more care, and our style of dress most ------

fifth, I'm just looking Look

wrong: What do you casually look at

wrong: It does not matter

mistake: You look like you can try them

wrong: there are several The new models good

wrong: good

wrong: Oh

on: Yes! It does not matter, see more and more compared to purchase until the day when we come to know how to help yourself choose the most suitable product, you tend to be more aware of what type of clothes?

on: Yes! Does not matter much to know, so you can understand our brand a little more later when the need arises, we can more accurately help you find the most suitable for your product. Let me help you to introduce ------

on: Yes! Does not matter, now more about the future when the choice will be more professional, you are assured that, regardless of customers purchase, our professional services is the same, you tend to be more like what kind of clothes?

sixteen, so and so than with your family, Which is better?

wrong: their own characteristics, customer preferences

look wrong: It is hard to say

wrong: I do not know of other brands

wrong: are good

wrong: They are advertising more than just

play wrong: see customers like

on: In fact, these brands are good, each have their own characteristics, mainly to see your favorite style, style, there is right for you, our features are especially suitable for you is ------- ------

on: you really good vision, you said that very few brands have their own characteristics and style, because these brands are good brands, it is not which one is better, mainly depends on which one more suitable for your personal brand products

on: In fact, several of which should not say this one is good, because these brands include our brand in the market are good brands, but have their own customer base,chi flat iron products, the main key is how the customer needs to decide, you usually choice of clothes is more emphasis on style,p90x workout videos online, style, or ------

seventh, 6 people are playing off, why are you not?

wrong: I'm sorry, this is company policy

mistake: what we are unified national price

wrong: I'm sorry, we have this store, fixed price

wrong: I'm sorry, we have no means

wrong: If possible I would also like to sell it off

5 wrong: Some are pushed up the price after discount

on: Actually, we also want the best price to sell products to customers, but you also know that discount with many aspects, for example, quality, sale, technology, and so have the relationships, the most important is that the a class of products you purchase every day are not so secure is the most important, like my friends before ----

on: Yes! Fold compared to 6 fold case, 6 pack feels is cheaper to play, in fact, if we slightly modified the pricing, we also can play six fold, but that is not honest to customers, and if the price is has no integrity, and quality you are also harder to believe us, you think so?

eighth, and why your product more expensive than others?

wrong: because the quality is not the same

wrong: Because our design is better, more well-known

wrong: manual and design are not the same mistake

: Do you want cheap there

on: you mean someone else is ------- ah! ]

So it is, is this -----( comparison with product differentiation)

on: Yes! In fact, for the brand, price is not easily established, he must be followed by quality, product technology, after-sale, among other factors to consider, and then formulate a reasonable price because we do not want you to just come to one only, if You can become our old customers that is the most important, you think so?

on: Yes! You not only asked this question before the beginning of several customers have asked this question, but later became not only our own customers, but also helped us quite a number of clients it! For example, the Zhang (read customer data, to show to show), he introduced last year on Valentine's Day a lot of customers over, because he thought he could be very reassuring for us to purchase a good product.

nineteenth, your company is now seven off the future will have a lower discount?

wrong: It says no

wrong: This discount is almost a

wrong: wrong is not likely to

: That depends on company policy the

wrong: Generally not

wrong: not previously been, do not know

on: Please be assured that our brand based on the customer responsible , so the discount is on the relatively strong grasp of principle, will not lightly make a fuss about chaos in the discount sheets, if the discount is very confusing, you will not have to purchase them a sense of security, you think so?

on: Please be assured that our brand is fairly standard in this respect, of course, which is responsible for the performance of our customers, if we discount chaos, one day less than the day, even if the product you are again like not have a sense of security to purchase!

twenty, to accompany the people say, br> error: not ah, I feel fine

wrong: you feel it]

wrong: The main or are you a good look good feel the most important

wrong : Never mind! We can also Watch other

wrong: This is our key products this season

on: Your friend is really your intention, there is good friends like you! Ask about what kind of style do you think is more suitable to your friends? Let me help you introduce everyone to the opinion, with the help of your friends to find a suitable.

on: Your friend is really your intention, there are good friends like you! What do you think is the place to look good you feel it? You can tell me if this way I can help you recommend a more suitable product! Let us come together to exchange views after