Seven 4

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Now I tell you a secret, the secret of how to live, very good ah, today I met with customers, criticism, we walked, and after a month, customers still remember this thing, so Mr. Zhang also remember He has criticized me, scolded me?


if you remember that if you are seriously out yourself; because customers cursed ten people a day, and he did not remember who scolded, he forgot what he was sent to the firing level, but you still remember, and in order to repeat today, speaking with my colleagues today, I see the customer, the customer gave me a ton of cursing a ton of destruction; colleagues say I am better than you miserable, I see the customer, the customer put my business card tear broken; you find staff will review the images with other people again and again, the more profound review of the more review the more pain the more, the more the more firmly he is increasingly bitter review, this time listening to understand?


Now I want to tell you the first secret of survival, I believe that self-first, when the customer refuses to complete you, Ma Wan you, he has forgotten it, you own in order to destroy themselves; anyway, over the past ten five years, ten years of reform and opening up, if you are a business not to say that the ideal person, I assure you I tell you, the customer, including all customers, including the conflict between partners, including customers see you face , including any misunderstanding, you finally resolved that I do not do business, doing business too painful, said in Mandarin Today I Biequ a; agree? Just bring a hat and who can bully you understand this phrase? So you find that I do not abandon the business, I was better when the director, no director of energy when no activity is your own in order to destroy you, this is the first; so according to this statement after the case in the market destruction but also do not mind any?


you wanted to remember, but he has forgotten you, so since you have forgotten, I remember doing? So today I tell you about how I balanced myself; him that I carried up to the audience; a person is pretty quiet on Taiwan, I do not want to still afraid, and afraid to want, you kind of mentality can sell products? You guess what she is feeling? She would now like to kick down my station; you to visit clients in Shijiazhuang to the customers who visited the spot, putting the card to pieces? Is there?


as long as you have not visited to your efforts, this level is not enough today; if enough, he'll then have to, so he did not eat people, he could not expand, it is very flat the first three rounds on the down. (Student name cards again) is the model I have understood it? So today if a customer snapped shut the door, tear the card, you still dare knock? I assure you half ten eleven are not even, even the soul afraid and ran away; why no results?


if that employee even have miss a meal, because where are you? The heart is a problem, he dare not say, so I see two-year-old customer, a small Director in Harbin, I was selling books, looking for him several times and he decided to tear up the card to me; he said You'll never leave me alone, and on the fifth floor I swipe burst into tears, hurried to the first floor, the last step, I think I came in here doing here? Am I waiting for him to criticize me ah? I'm looking into, Ma Wan, after I left I, I do not hurt?


Calei I turned to the fifth floor I said I do not want to be inspirational today as people, I earn money from vendors, today you may destroy my actions, I do not want to do life , If so, you have to blame it. The fact that you destroyed me, click on the brush stayed, others say such a thing?


he never dreamed would be willing to come back, he said that I told you to buy it; I do not sell to you; later sold, but then the person laid off, ten years later in Harbin, listen to me Leadership courses have been laid off; he pretend not to know me, I say you tear up my card still pretend not to know? This is called retribution understand?


I tell the truth a little bit too cruel boss you the actions that make a young man really knew life would be too ordinary, because he has destroyed by; but fell off in terms of, this is not blame the boss, the boss no obligation to transition all, he is the Buddha; this matter by the staff of its own solution. Do not get angry when the boss it personally on the line, so another one torn business card, also a dime, when lost; when a salesman when he reaches this state of mind soon succeeded, to listen to understand this sentence it?


So this is the first sentence. I was completely kicked out of line, why today, I dare not say a word on stage theory nonsense, I say a word eight days course I do not have to be afraid, I speak on behalf of all my lines in the first the day with a solid, so include the same today about leadership, I can open in two years one hundred and six companies,


I'll teach you to open thirty, fifty, no problems, all I always say; about sales is the same, so in terms of our students, may I say this in Hebei once the give you a chance to look round of applause; you entirely from the front line, why I can not talk about these three days I was in college three years before the speech was in H-11 provinces to step down; for individuals are not live, you customer abuse reject reality, you can not stand, stand again and again, I N times in the 11 provinces of a hundred people playing ten minutes I said I applaud, I applaud what that means? Quickly down the meaning, you do not understand it?


I go on, having just taken two steps back, said there would be no students? I said after the capital of Nansi Hou, I went to prefecture-level cities, to large macro, Daqing what, to what the header, then is not enough, then the final in mind, I would also like to applaud speakers, then I understand why I can I believe the heart of self? I later learned, we see the customer, as long as the customer that I speak well, then I found no one pushed me down, then I insist on speaking, then they are gone, you understand this sentence?


then I do not live it? Although people are so out of practice; then they applauded again, I said I know you are What do you mean by acclamation, and I said let me applaud you go, you thought I was not good? Not the case, today to see my theme? My topic is how to accommodate a staff of customer service, so today, your tolerance for training, not bad I say, I told the customer that bad to train your tolerance; not understand this sentence?


would say even such a shameless out of his mind was vibrating broken, he is really embarrassed to say so? And then stay there and listen to me, and then edge tears and telling, and then lips move, snapped, the tears out of collapse, what is know that tears events; you see today, customers say that I have broken my heart, I could not control called broken heart, I called the Ganchangcunduan, understand what mean? But today I antibody, and today, if there are two people refuse to see me or affect me face me?


unlikely things, that is, people dare to break through to that limit, the customer is not seriously tear the card, customers see you face is not a mere trifle; you say very kind of you; customers say how I polite? You did not tear up my card? Customers the next jump, he did not dare to dare you to catch you walk away, then pull back immediately to speak; so I want to say that the second self, so the method is still missing today, employees are the heart of the problem? Than means, is the heart sick;

second I say what you feel is dangerous to visit or not visit the customer is dangerous? Do not call what's dangerous? You do not call to no chance to sell the thing; there is no call to customers who were customers who wounded maimed please raise their hands; I finished after the first heart, or sentence, and the second you do not go beyond their own You come to me; I will teach you methods, see the customer if the customer put the injured do not you have a place to eat and a place to live yet? He may not give you treatment? But you do not call customers that do not starve it?
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have understood Article What do you mean it? So some people do not feel more kind, one day a wolf caught a sheep and just eat, and that the sheep that you see how I pity you do not eat me; that the wolf said, OK, ah, do not eat you, that eat anything ah? This is equivalent employees see the customer, the customer that you do not bother me; people say that I will not bother you, then eat anything you? Understand the meaning nothing? Even the wolf wanted to be a good man, the wolf wants to be a kind of animal, but the wolves know that it can not digest grass functions of digestion of meat; the whole family can eat if you do not need to see customers, and understand What do you mean it? Do you like to see people? That is you like it? Miss a meal of rice are parents, ill have looked down, my parents a trip abroad, one that has no chance? Then you said very little money; is little money or you do not have this ambition? You have not ambition; So how come that the wealth is? That comes out of this. So wrote the second sentence, call the customer to visit a dangerous or not dangerous? Fill in the answer of your own;

I say three words to make you believe self-heart, so the first sentence; listen afraid to ask after a decisive and not afraid? Not afraid, because he refused to forget the rest of his;

second sentence, to say nothing dangerous to visit, do not call on it for dinner, you will starve to death; good school so kids do not have money today, you see, like what? He considered this account, and then look at a good clothes have no money, no money to travel, see the customer he said I am sorry, but what if the nerve; I found people borrow money from the nerve, to make money I'm sorry, this understand yet?

him his nerve to borrow money with people, customers see all these people he was not open mouth and mad; after that you should never lend money to such people, I assure you he is not on the , listen to understand? The market because he did not dare to make money, he should give something back? This is the second;

third, I'll just teach you to convert fear; I do say you can not bear ah? Heart disease please raise their hands, the last in Xi'an speaking, people who have a heart attack directly on the shock passed, and carried away to a; real thing! The same is true in Shenyang, a thousand three hundred people, up and down stairs, is the same, after a hearing carried away; mix out by others, and why? How to get out? He said the heart sick; how sad heart I say it? He recalled the past too painful. So I always make sure a bad heart can not really listen to me talk about class, so the thought of a normal life you do not listen to me after the lecture; listen to me not to listen to three more practitioners, including your child learn with me It also can not listen to six days, because most people want their children to listen, do not come to me, I can do evil it?

so parents let children learn only that, I am only interested in like that; I train a staff to China to work more than two interest me much;

is much fear has influenced you? Too serious, and are afraid of criticism, are afraid of embarrassing, so you find many people fear a fool of myself, I talk about another way, did you find a fool of you one day changed today, no change? No change? Then how can we change? We should dare to make a fool;

first sentence of a fool will grow; the second sentence of the growth will be a fool; so you do not remember the day today on behalf of a fool today, you do not grow; this sentence I would say your heart tremble; you say Liu ugly I had never been out for three years. Over, three did not grow. You to sing a song on one occasion that I can not sing, for fear a fool can not sing, not sing ten years, the results to the XI that I forgot to sing. Now many people will not even smile, you look at that face, many people had cancer, the expression, is relatively hard is cancer of the face, laughing will not laugh, take a look at the past, that person will not be left laugh? Pinched look of his face; to put words together three times, beginning;

So from now on then all of this has been a long time, including evening lectures, you should not be afraid of a fool? Every time I came to say that not Sign up red? The first or second? Being up at best a fool, a fool of myself today, breaking through, and said today I face the problem of two thousand five hundred people are not even on the stage did not dare; but up to now not a man to understand, until now no one would dare Look up fool! He will be there to listen to there; you see this little girl only a fool today, are you hanging like ah? (What is ugly out, ah, make a fool is growing ah) she learned ah, applause encouragement, introduce yourself What's your name said about it;

(participants 1 self-introduction) (participants 2, Hello everybody my name is Shen Ning, unfortunately, I give you wedding photographs that people, if people want to make today, the courage to take wedding photos then, on-site reservation, I personally give him a shot)

you see you never learn to sell, this is the first time in the future can not speak, I spoke to do next time, or by the sale is by asking about? You have to ask? At least married once please raise their hands; want to get married again, please raise their hands; general you say who the second marriage for free, listen to understand yet? Dare say this sentence? (Dare, I married three times and lose money) ye to? You see he signed up; I mean, talk about twenty-three speech never spoken to others and a deeper impression if the did not quite understand What do you mean? After the introduction of other people who you did not leave any impression on their own behalf is valid and who do not speak words; after every sentence to be strictly for the design, I will tell you these; thank two thank you;

how to defuse the fear, and today I will teach you three sentences, three sentences later, after no one he can not affect you, want to learn these three strategies? When you are all right after he was angry, he let you roll, like you, and nothing, he said I do not buy do not, you like nothing, I put three strategies you will learn to walk after the arena there is no problem;

write such a sentence, the first sentence, do not bother me; had no customers that do not bother me angry angry, is there? In the past ten years, I have heard many people say a word he said Liu,Christian Audigier, I see the customer, the customer was angry with me; who say this is an employee bragging, listen well,Ed hardy, a boss in the office today, mood good, elated, this time you go to knock on the door, customers will not suddenly get angry? Will? Employees do you think the customer is angry with you, saying you think too highly of yourself, because how could the customer feel angry with you? Do you think you are? You pay him to get angry it?

so many people not understand that even this mental, I'll tell you know; you know how, we went into a misunderstanding, how people become victims of other emotions? Do not leave me alone, lost his temper; ago that was rejected; Do not leave me alone, I did not busy? Snapped, gone; general staff encountered such a situation to feel rejected, this is the first;

see there is no second, the customer attitude is very good, you good, need time to call you, you hard; there is no such customers? He called you yet? Write the second sentence, you need time to call you; attitude is very friendly and make you very comfortable, many people also died of this; so you'll know after I finished, roads problems, most of the time wrong, So how have the results you want may be; but you did not play that hit to performance has been rejected;

third, and still others said that neither hot nor cold, I do not need; it on the market today, these three words, these three words into ordinary life to some people, that is, at the mall He did not know ten years is valid and these three words mean; neither cold nor hot, I can not, I do not need, I do not have access; that is refused, the three words; so previously studied in the company of such please show of hands, that is, business leaders in your company to take the lead again to study the three sentences please raise their hands, that is never learned, their study, regardless of liquor, selling cosmetics, clothing to sell their own research, so what are you training people?

A few, yes, this is crazy to do business on behalf of the heart, not at work, these three words can make any of those less experienced, less successful people go back for, well need to call you, all right, this is my business card,Men's Clothing, do not forget you need to call me, he is gone, he felt quite working today, to visit ten consecutive customer, the customer said that the phrase then went home, the boss said today visited the customer yet? Visited, visiting dozens of customers; customers how to say?

they said, to my mind is better, we need to give me a call; the day is over; so the staff here that you see every day how to improve things he can improve the income? From twenty thousand thousand into it? So I understand the twenty-first-year-old set, and put it to resolve, but then I found this to be a trap, you can listen to it? Can not hear; how to resolve?

three strategies I teach you, you followed in a draw, listen to good, old customers will not be particularly good mood for you angry? Will? If you want to feel special feel for you, the customer will be the development of, or sentence, you have take yourself too seriously, only to see their high, and customers do not know you, you do not know what he told you made the fire?

I tell you now a shopping center in secret, the secret of human existence, why see the customer angry customers? I tell you, just show the customer feel; I tell you the decision more than 90% accurate, as long as the customers see you pick up the phone today to get angry, I assure you he is a bad mood; you are angry does not matter who hit him, these words understand it?

outlet he was looking for someone to get angry, you suddenly block to the muzzle, only that customer a bad mood, and now you look back over the past decade is how I live, today, see the customer, the customer angry you go away , furious one Paizhuo; know the customer a bad mood today, I have been affected? Not be affected; then call the next customer, just that a bad mood, the next one, when you think of when not affected by their own? Its not affected by the destruction of his did not, or their being destroyed, you have to listen to fully understand how, first, I'll call you when necessary; does this mean? Previously rejected, after mean?

that customers are now busy to meet the future needs of customers say yes, when to call you, you feel you are not denied or he is busy? Are you busy; no problem. This did not hurt to yourself to protect the most critical psychological, so that how I eat tonight, so I often say, a Buddhist who were most adept at Victoria optimistic about their own state of mind, his state of mind affected by others you have influenced by others; so a employees in order to influence the customer must take good care of their hearts; heart, mind can not stand anyone injured again and again, people are the meat long, this indicated that the customer is busy; so I might have to see customers, clients waiting for us in the office , come on, I dedicated waiting for you; how could that be?

never about people being busy, normal is not normal? Currently customers are busy, see the customer should not have emotions is normal, and the third I do not need, neither hot nor cold, previously said that customers do not understand now rejected products; I'll teach you three sentences and then feel better walking mall. Now that customers do not understand, since the three sentences I remember after the first sentence of a bad mood, but said customers; second that customers are now busy, and the third said that customers do not understand the products, these three sentences attached to the staff back on the forehead, and then saw the customer, the customer an angry; your bad mood is not it? When the customer says I need to call you, you say well you're busy, I wait a minute; customers that I do not need; Oh, that is, you do not know. He did not need what?

later played down the three words will make you walk between the mall and not injured; and influence if you like him, and now teach you how to influence him, Zhao Yi Zhi write so you look at the back, and I'm ensure that no one had to read the back, and you read a lot of this in the streets, there had not read? Simply endless; card I write endless so complicated, and now all the company leaders, supervisors listen, go back to change what your business card behind, do not write that product introduction; When the customer a good impression on you do not see it there is no use?

back to me to write these three words, angry customers, said a bad mood; customers that call you when I need the computer that the customer is busy; and then put a business card to a meeting, the customer will After reading this side to see the back; so when customers look behind you to see him, and then you ask him a bad mood today or Manga? Customer first, laughed, and said this kid out where you are?

help your company did? I'll tell you about it? So began to speak from the right? If the card is not convenient to write first to a single card, I immediately went to practice at noon; a single card, cards to write three sentences, the staff knock on the door before you go over the customer; a knock on the door asking customers you looking for? You see, you are angry? How do you know what I'm angry?

I know you mad; I just knock you not see me so loud you sure you are not mad at me, you feel bad; customers surprised, the customer said I'll call you when I needed Phone; I know you're busy? How do you know that? You are not saying that means you busy? So what you said the customer had several heart, and this time you influenced him, and he can not affect you, listen to this completely understand?

housekeeping skills I have told you; so that some of you have experienced the Spartans this state of all, you do not come I want you, I do not come looking for six-sixth, I see the customers can see the 106, there is a group called the Sanjiu Group, you heard it? I asked him 100 times, president, and later turn into years, now retired, I asked him 100 times to find him; then he said, ah you want a little dignity, young, meaning that you still do not face?

So when the customer says you have to shame, you say you are like as people; then I then took the brush to come, please listen to all good bosses, the boss came to class today, many people do not dare exchange business cards, many employees fear trouble him; then I asked, I said President, you have twenty thousand employees, do not have a staff of thirty employees see the customers see the 100?

word of the other party did not brush; me thirty thousand people like me insist on performance of the company has long been promoted in the end; he said, where are you, I sent the driver pick you up; I said no, I family to stay; the scene leading the boss, when you exchange business cards and other employees, and they said to sell distance education, selling cosmetics, selling insurance, selling direct marketing, selling health products, six times when he was looking for you , you call him, this time he would be willing to find you the seventh time, listen you should consider buying his products are not connected with people you want to buy it, it can understand it?

because these employees can fight by your side eighty employees, to customers to play four phones, one angry customer that he can not play, he can fight it? So the boss every day, many employees said lack of good, excellent staff Where? I tell you a secret, excellent staff that is annoying you that people who call every day, put the trouble of dying, then you did not do last traded away; this understand?

those; So why do so many companies all over the country numerous companies, many employers see the good soldiers of Sparta which wanted to dig, dig not move now, is one such; to understand things, it is The third sentence.

more lethal fourth sentence, write as long as I do not give up, you'll not refuse me; this is the killer; as long as I do not give up, always can not refuse me; you see the customer, that I just did not I give up you can not refuse. Again, I have plenty of time to, you are the seventh floor, eighth floor, is my customer, every time I look at the eighteenth to the seventh floor, you look; it will never do business on the face, I'm sure My products help you to these three words, we read the first sentence, the customer end to forget the criticism, the second sentence is dangerous or not dangerous to visit?

third sentence, converting fear, these four sentences give me a card or written on the back of business cards so that customers see, today, I did not give up you can not refuse me, so rely on these three If you believe that an employee had sufficient self, after customers said these words simply do not listen, you said I gave you not?

the line, he said, ah, on behalf of the needs, understand? Even cemeteries are needed, even the urn are needed, and the cemetery are more expensive than the expensive real estate; I mean something to someone is, he can not have access to others, and therefore he does not believe it? This thinking to convert, and then slowly to influence him; on this four sentences, not in the market, after negotiating with others to meet, how do you say if he is angry? A boss and an employee, an employee in a bad mood for comments, the boss how to say?

your bad mood today, tomorrow, then talk about, go back; these three words that get along with people as long as the effective, full force and effect; This is the first heart, to learn after your first heart 10% of my income has doubled to ensure that no problem, do not increase your ability to point the case, put the heart of the first heart that I learned of your business opportunity to increase 10% in your industry.

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