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Old 09-05-2011, 05:45 PM   #1
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Default Teach you {apt} {handle} with customers 24 kinds o

Sales is a results of Heroes game sales is to deal. There was no transaction, no matter how good the sales process can only be spent snowy night wind. In the salesman's mind, in addition to the transaction, no choice. But the customer is always so In this process is important, the following description is excluded ...
sales is a results of Heroes game sales is to deal. There was no transaction, no matter how good the sales process can only be spent snowy night wind. In the salesman's mind,Nike Shox R5, in appending to the transaction, no alternative. But the customer is forever so In this process is important, eliminate the emulating description of several customers doubt transaction method:

1, the customer said: I want to consider about it.

responses: time is money. Opportunity makes the burglar to.

(1) analysis method:

ordinarily in this case, the customer interested in the product, but you could not figure out the introduction (such as: certain details), or hiding something (such as: no money, no decision-making power) not decision-making, then there are very off the words. So to illuminate the causes for the use of inquiry method will then prescribe the right medication to cure the patient. Such as: Sir, I have in the end is where we explained, so you say you must think?

(2) assuming method:

assume now the transaction, the customer can get what benefits (or happy), if necessary immediately deal with the hand may lose some of the benefits (the grief), the use of the hypocrisy of people quickly to facilitate transactions. Such as: Mr. X, our products must be very amused naturally. Suppose you buy now, you can acquire × × (and awards). We come once a month (or have a promotion), there are now many people want to buy this product, whether you do not timely decisions, ... ...

(3) direct method:

by determining the customer's situation, linear answer to the customer, especially for men there is a question of money the buyer, the direct method can shock him, forcing him to pay the bill. Such as: × × President, really, would not be a money problem? Or shirk it you are in, you want to escape me

2, the customer said: too expensive.

responses: you pay for, in truth, is not expensive.

(1) Comparative Law:

① compared with similar products. Such as: market × × × × brand of money, this product cheaper than the brand more magnetic × ×, × × brand than the quality also good.

② other items with the same value to compare. Such as: × × money can now buy a, b, c, d and so a few things, and this product is that you need most now, not now buy a little expensive.

(2) damage up method:

the product of several makeup parts separately, some part of the explanation, each of which is not expensive, the more cheaper attach.

(3) average:

the cost dispensed to monthly, weekly, annual, particularly fjust aboutme of the most efficacious high-end apparel sales. Generally only dress clothes to buy the digit of days, and buy a mark you can wear a number of days, above mean every day more, buy priceless mark appoint is clearly cost-effective. Such as: You can use this product many annuals? Calculated by × × years, × × × × a week on the tangible day of the investment is how much you cost every × × money, you can obtain this product, amount!

(4) Praise method:

compliment by customers had to face the pocket. Such as: Sir, look you know usually very focused × × (such as: instruments, quality of life, etc.) you, will not be reluctant to buy the product or service.



3, the customer said: the market downturn.

Responses: downturn to buy, sell good times.

(1) amuse the method:

intelligent people unveil a trick: When people are selling, buying successful; while others are buying, selling champions. Now decisions need bravery and knowledge of many very successful people are in a recession, while the establishment of their success. By said consumer beautiful, intelligent, successful people and other materials, to please the customer, get carried away when out of the wallet!

(2) of the small law:

the macro-economy is a huge environmental alterations, a single individual tin not be changed, for everybody in a short time or step by tread, always This will dilute the material, will trivialize to handle with,Nike Shox TL3, the transaction will dwindle the impact of the macro-environment. Such as: a lot of people these days talking approximately the mall downturn, but for us personally, but no important impact, so namely it will not affect your buying × × products.

(3) examples of law:

citation before examples, cite successful examples, cite examples around, give a class of examples of mutual action of groups of people, give a fashionable instance, give examples of leadership, give examples of idol singers, so that customers lust, impulse, Buy Now. Such as: Mr. X, × × × × time people buy this product, how are you feeling behind use (have whichever remarks on what changes he has). Today, you have the same opportunity to make the same decision, will you?

4, the customer said: can not cheaper.

measures: price reflects the value, no good inexpensive goods

(1) acquisitions and losses method:

trading is an investment, the gains will lose. Simply the price to make a buy decision is not comprehensive, just see at the price, it will bypass the quality, service, value-added products, etc., which to buy themselves a pity. Such as: Do you think too much you invest in a particular product? Too little investment, but also has his problems, also little investment,Nike Shox Turbo, so you pay more, because you purchased the product can not achieve the reward time to meet (can not enjoy products, some annexed functions).

(2) cards method:

products currently in this price is the minimum price the nation has come to Dier, you want to be lower, we really can not. Through bluff (in fact, not cards, there are thousands of miles away from the cards), allow customers to feel that this price is reasonable, buy Debu wastage.

(3) aboveboard method:

little in this earth have the opportunity to spend a little money to buy the highest quality products, this is a fact, there are opportunities to tell customers not to psychology. Such as: If you do need a low price, We do not have, we understand that other locations do not, but there's a little expensive × × products, you can look at.

5, the customer said: elsewhere else cheaper.

measures: service price. Now proliferation of counterfeit goods.

(1) Analysis:

Most people make buying decisions, often about three things: the premier is product quality, and the second is the product of price, and the third is the product of service. Shifts in these 3 zones to analyze, to disperse the concerns of the customer in mind with mistrust, it Such as: × × President, it may be true, at the end of the day, everyone absences the fewest amount of money to buy the maximum quality products. But the service is good here, can help to × ×, can provide × ×, you buy elsewhere,Nike Shox Kvinner, not so much service, you have to disburse something to do his × ×, so they waste your time , but not to save money, or more appropriate here.

(2) shift method:

do not say their avail, rotating an objective and fair to say that additional parts of the feeble, and kept saying repeatedly, devastating psychological defense customers. Such as: I have never found: that company (elsewhere) by the lowest price providing the highest quality products, but also to provide the best service. I × × (relatives or friends) last week, where they bought × ×, needless on the wrong days, and no an repairs, look for elapse bad viewpoint ... ...

(3) to caution the law :

proliferation of counterfeit goods now to remind customers not to seek cheaper and more impair than good. Such as: For your pleasure, tall quality service and peerless price appearances which one do you select? You are compliant to sacrifice the quality of products but only cheaper? How to do if you bought a imitation? You are willing to do our good after-sales Services do? × × President, sometimes we invest a little more to get what we really want the product, which is quite worth it, you say it?

6, customers say: No budget (no money) .

responses: the system is dead, people are living. No conditions can build the conditions.

(1) forward-looking method:

product can unravel the benefits of hearing to clients, urging purchasers to allowance and contribute to the procurement. Such as: × ×, I understand the reason of a sound management requires thoughtful budgeting. Budget is to help companies achieve their goals an important tool, but the tool itself to be malleable, you say it? × × products can help your company amend rendition and mushroom profits, you still to accommodate the budget according to actual situation it!

(2) Psychological methods

analysis products can not only bring benefits to the buyers themselves, but also bring benefits to the people around. Purchase can be the boss, kin like and appreciative, if you do not buy, will lose a performance opportunity, and very important for buyers, lost, the pain! Especially fknow next to nothing ofme of the company's purchasing division, you can tell them to competitors In use, what benefits have been produced, not to buy will be leading get behind.



7, customers say: it truly worth that much money you?

responses: suspected spy, is surely suspect after.

(1) Investment Law:

make buying decisions namely an investment determination, it namely complicated as mediocre folk to make the right investment is expected to appraise the effects are in use or the use of the process of gradually know and feel the production alternatively service to bring their own interests. Since the investment, we should watch extra of what will happen, and immediately maybe only a small chapter of the role, yet melodrama a significant role in the future, so it was value!

(2) contradict the law:

use counter for customers to strengthen their buying decision is correct. Such as: you are a seeing person, you can now do surmise it? Your decision is advisable, nobody you do not confidence me, you do not deem they do?

(3) positive law:

value! inquiry to the customer to listen another to dispel the concerns of customers. Can be analyzed, can be dismantled and analysis, but also for instance testify.

8, customers say: No, I do not ... ...

response: My glossary has no

(1) bragging method:

bragging is lying, bragging in the process of selling the salesman said not to make unfounded, then bargain, then. Salesman but by bragging that the resolve of sales, when granting customers to have more understanding of their own, so that customers believe that you have an advantage in part of, is an expert. Trust deal. Such as: I know there are many reasons to avoid your day a lot of salesman you accept their products. But my experience tells me: no one can say no to me, to say no we eventually became friends. When he narrated me to say no, he actually is after hours hand the benefits (benefits) to say no.

(2) than the Heart:

salesman actually sell products to others, rejected, can be their true situation and sensibilities to share with customers talk out, to conquer the compassion of the customer , resulting in pity, contribute to the procurement. Such as: If there is a product your customers adore, and want quite much to have it, you will not be because a mini problem and let the customer you would not? × × so today I will not let you, Mr. I say no.

(3) dead grinding method:

we say that the persevering, in the sale process, not as you ask the customer, the customer to say what the product. The customer is always subconsciously antagonist defense and refused to others, so the sales staff to persist, proceed to sell to customers. If a customer refuses a while,Nike Shox Sko, the salesman on the retreat, customer sales staff will not leave any impression.

[Summary]

is capability, is a shortcut, but the methods accustomed must be versed with London Health smart. This requires the salesperson to sell in the daily process of conscious use of these methods, field practice, to When the customer doubts what happens, the head does not require analytic, our reach to Chukouchengzhang. By that time, the customer's mind really is,Nike Shox Dreams,
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