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/ in the previous article, and analysis of the importance of building internal and external help desk and service desk to do a comparison. Articles from this issue started, I
/ in the previous article, the desk of the importance of data collection and analysis,
Knowledge of computer hard disk hardware parameter, and building internal and external help desk service desk to do a comparison. Articles from this issue started,
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start with the following
Although the user self-service instant messaging is increasingly being accepted by end users, but there is no doubt that the vast majority of incidents submitted by telephone is still the way to the desk together. Therefore, to provide reliable voice system becomes critical, and can thus measure the Service Desk in the dealing with the standard of service calls.
basic voice knowledge
look and speed of the cold voice of knowledge, may be Computer knowledge
Knowledge 1: 1,236 km per hour or the speed of sound 340 meters per second
fact: If you are in Shanghai, and another half a city on Earth call (twenty thousand kilometers outside of Buenos Aires,
burberry outlet, Argentina), your voice will be much far more than the speed of sound in a second transmission to the other ear. But suppose you are moving in the direction of Argentina on a voice call, your voice is needed more than 16 hours before being reached. (Twenty thousand kilometers per hour, the speed of sound ÷ 1,236 km = 16 hours or more)
fact: even if only 1 second call, the voice delay, and make the call to become unnatural.
consider: Copper is one of the best conductors, the current velocity in the copper wire inside is about 1,600 kilometers per second. Unfortunately, even if you can build a line formed by the copper phone line to connect Shanghai and Buenos Aires, it will need 12.5 seconds can only transmit your voice to the other.
knowledge 2: the speed of light is about 3 million kilometers per second
fact: radio waves can reach the speed of light, but only in an uninterrupted straight line distance transmission. And because the earth is round, if the radio waves to reach the other side, you need a satellite as a transit between two points. And calculated the speed of light, from Shanghai to Buenos Aires, the time required to 0.12 seconds,
handbags replica, while the distance will change as more of the satellite. This is the era of satellite communications. Computer
fact: Hong Kong,
PC 3D graphics accelerator card terms, China, Mr. Kao in 1965 found that: the glass fiber can make the light twists and turns occur and for long-distance data transmission. Although the propagation of light in fiber will reduce the rate of 35%, but even so, the straight-line distance be shortened compared satellite communications, it can still rate of about 0.10 seconds to complete the sprint from Shanghai to Buenos Aires. Mr. Gao Kun therefore known as the
fact: today most of our communication through optical fiber transmission, this picture also shows China's optical fiber backbone network. Although the connection on your desk phone and local telephone line network is still copper wire, but this
Service Desk of the internal and external choice
and preferences into account a variety of reasons, many customers prefer to build the internal help desk,
designer handbags replica, that is, the help desk and end-user bound in the same office building construction. Prior to this you can see my article in the comparison of internal and external service desk, the biggest problem in this way is, in fact, most offices are not in accordance with the requirements of design and construction of desk: in addition to most offices are not to provide 7 * 24-hour operation, the voice system is also within the service desk in my building priority concern.
basic knowledge of computer questions and answers
PABX (PABX users) is the most commonly used phone systems and voice networks, being used by the vast majority of the office. Its basic function is simply that so many office users can simultaneously share access to the public telephone network (trunk) lines. Most of the time simply because the user and other users within a call, or rarely use the telephone to all users simultaneously, which allows the required number can be much lower than the outside number of users (Note). Other features such as communications accounting, conference calls, call pickup, and so made for the addition of the standard PABX features. Computer Basics
Note: If you consider this question,
louis vuitton monogram, you will find Service Desk on the contrary, the outside must be at least equal to the number of seats in the number of help desk, or even more. Otherwise it will cause the line counter the shortage of both agents were unable to answer all incoming calls,
Why the hard disk is not compatible with the motherboard,
louis vuitton bags, plus you need to have additional lines can form a queue, so that callers can wait for the agents who respond to treatment.
the next article, we will explore all of the 3 Service Desk big voice system core functions: ACD (Automatic Call Distribution), reports, and IVR (interactive voice response). This article comes from:
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