48 kinds of shopping guide techniques, 48 dialogue scenes, training increased performance!
1. We smile to right, to the customer but no response, silent or coldly replied: I look approximately.
[error response 1] does not matter,
Lacoste Trainers UK, you just see it.
[error response 2] Well, you just look at it.
[error response 3] Well, you look, need aid, call me.
template drill
①: shopping guide: It does not matter, you are buying does not matter, you may want to look at our products. To, I would let you tell us about our lighting ... ... Does your bedroom furniture is what color?
Comments: first forward the customer manner, in a easeful tone to ease the psychological pressure on customers, and concise characteristics of the lamp, and then changed the subject in the form of answers to guide the customer to reply answers, at the peak of customers are willing to response our questions, staff can be expanded in-depth questions, to make a smooth sales process forward.
②: shopping guide: It does not matter, to buy things is to see more,
Lacoste Shoes! But Miss, I really would like to introduce you to our latest evolution of this
Comments: The premier customer is still acknowledged meaning, in a loosened tone to ease the psychological pressure aboard customers, and then changed the subject to guide the tone of sincere and incited about a product to the customer, and powerful path to guide customers to your gestures to, at a time customers are compliant to go with you to understand the products, shopping guide can be amplified in-depth understanding of customers asking for other needs, so that a smooth sales process amenable.
Wang Jianjun four perspectives: shopping guide is not a guide to buy, merely take the initiative to guide customers toward the buy of way
2. Customers actually like, but other people do not buy peer, said: I think the common, to look elsewhere and see.
[error response 1] will not Yeah, I feel good.
[error response 2] This is the main segment this season.
[error response 3] This is very uncommon ah, how it will look good?
[error response 4] not material how human say, your own consider?
clerk and accompanied by confrontational mood is not profitable to create a good sales surroundings.
template drill
shopping guide: this gentleman, you not only have a unique viewpoint on the lamps, but also friends very carefully, can bring your friends together to buy such a fine lighting! Ask you, what do you think there is not better? We can interchange views, and then with the help of your friends for his selection to the real thing, right?
Comments: First of all sincere compliment subtly accompany buyers, and then ask his recommendations on the purchase of home. As long as buyers are willing to give, accompanied by his view, it means we have to secure his support, sales, the probability of success will greatly boost.
shopping guide: (for customers) to your friends to buy lamps very knowledgeable, and very hard, no prodigy you bring him up and buy a lamp too! (To companion the consumer) does this gentleman, what do you think there emotion substandard know it? You can tell me, so together we can make suggestions to your friends, help her find a more suitable for their home fixtures, right?
Comments: First of praise for the customer,
Womens Lacoste Trainers, accompanied by indirect buyers of professional, alert, etc., and then asked, accompanied by the views of buyers, will drag him for his suggestions, at a time he gives suggestions, you can move the sales process.
Wang four perspectives: the buyer can both be accompanied by an antagonist, you can be friends
3. Although adopted our customers to build meaning, but ultimately did not make a purchase decision to quit
[error response 1] This is really for you, also to discuss what!
[error response 2] really fit, you will not need to consider.
[error response 3] ... ... (dumb, began to gather the material)
[error response 4] Well, welcome you to a good discussion again.
And speechless to receive the clothes would seem too negate, did not make anybody effort to win the customer's business, feeling, because at the peak of the shopping guide clause ejection, the customer to remain in place in order to avoid the mortification, the only down the stairs to leave the store.
template drill
shopping guide: Yes, you have this motif I can understand, after all, good lighting is also good to buy a few thousand stop it, it must discuss the matter with her husband, so will not regret buying it. That all right? You sit for a meantime, I introduce several more to you, you can see more, much more about, so it will be more comprehensive consideration of some ... ...
Comments: First identify the customer this controversy is reasonable, the psychological support for the customer, then this is the rational reason for customers to introduce several other goods, the purpose is to stretch the customer left shop time to understand the real situation of customer and arranging the foundation for the establishment of common trust.
shopping guide: Miss, no matter which style and color of light fixtures, etc., are very much in line with your room, and I want to feel it, you liked. You may want to consider that, of course, you have this idea I can understand, but I worried that I have to explain where not in place, so I want to ask about your benefit, your main consideration now is ...? (Smile and pause to visually guide the customer to say other concerns), Miss, in counting to ... ..., there are other reasons why you can now make a decision? (And guide every other out all concerns to be addressed selectively, it should immediately lead the customer transaction)
shopping guide: Miss, you concern about this publish I explain? (As long as the customer to say it, nod or recommendation to buy immediately calm) Well, your shipping residence is ... ...? (If the customer is still said to be with her husband to argue or think the other is to import the afterward step)
shopping guide: Miss, if you really want to think about it, I can understand. But I want to tell you is that this lamp is ideal for your location, and also very cost-effective to buy now, you see it in style ... it's the color ... and go ... ... ... ... it's light, and this Treasury has merely a set of lamps, if I were you installed in your home is really a pity. So okay, I give you to reserve up creature really hope you do not miss this lamp, because this really is very light for you!
Comments: First of all with the way the pressure slightly to guide customers to tell the real reason for his rejection, and then handle with its refusal to point to guide the customer transaction immediately after the ultimate out if the customer does want to contrast, on the suitable step back, but it have to be paving the way for the customers back.
Wang four perspectives:
moderate oppression tin improve the rendition of 70% of the behind mart customers ambition purchase the products
4: We recommend that customers feel the product functions, but the customer is not very willing to
[error response 1] like, you can feel.
[error response 2] This is our new, it's biggest vantage is ... ...
[error response 3] this is pretty good, you can look at.
touch the goods into the store or begin on such a noisy call for customers to listen the ears are up calluses. recommended. Purchasing Guide can be said that our own performance so that customers do not take our suggestions seriously.
template drill
shopping guide: Miss, I really adore your vision, this is our new, sold very well! I think that your family interior design style, matched with us this light, really have someone. Miss, pretty light I said no, to, you can first take a look at what this lamp lighting effects ... ...
shopping guide: (if the other party does not move), Miss lighting on each place has its different effects. As you do not wear clothes on the body to see its effect. Miss, in fact, really does not matter you are buying, please come with me here ... ...
Comments: how to guide customers to the interest of the lamps is that numerous salespeople disturbed the issue, the language template first be certain that vision, then professional trust in the kiss recommended the customer experience, and use their body very firmly led him to a kind of feeling do not know will not work. In the accident a customer refuses to give up when there is no experience, but continue to provide confidence to the other experience
reason, and take advantage of once again being guided by experience, the entire process of normal, smooth, so that the customer has refused to feel embarrassed.
shopping guide: Miss, you really visionary. The lamp is our latest, selling well! , I introduce to you, this lamp uses ... ... and masterpiece substances, technologies and capabilities into ... ... is very welcomed by the masses. Of course, I said, good is insufficient light, light is to use your own, you feel good is the maximum important. Miss to your own feelings about it ... ... this light (direct and guide the customer experience)
shopping guide: (if the customer is not very fit) Miss, I base you this light does not seem very interested, in fact, you are buying really does not matter today, but I really want for your good service. What I have just narrated is not a problem, or you do not like this style it, you can tell me? Thank you! (If customers do not like this style, the investigation recommended into the stage)
Comments: customers first choice and coincide with the excited tone of voice to establish a hot air, and then closed speedily guide customers to individually experience the benefits of goods, encountered resistance when asking the customer in good belief and seek customer feedback, so for to once repeatedly recommend to do good readiness.
Wang four point
regardless of whether customers buy as many as feasible for the customer experience
5. Customers all feel special quality of the goods have such problems, how should we remove his doubts
[error response 1] you worry, quality is the same.
[error response 2] are the same cargo, there will be no problem.
[error response 3] are the same thing, how?
[an error response to 4] are the same brand, no problem.
template drill
shopping guide: You have this idea may be to understand, at last, you said this situation does exist in our industry. But I can responsibly tell you that though this product is our special, but they are the same brand, in fact, exactly the same quality and price now must attempt much more than before, so now really in cost-effective to buy!
Comments: First of always study to identify customer concerns, and then responsible for the tone of sincere concern to tell the customer the facts, and accented the amuse to buy now in order to promote the customer an immediate decision.
shopping guide: You asked this question very good that we did have some age customers have had similar concerns, but one entity I can responsibly tell you if it is normal cost or special, in fact, are of the same mark, quality and entirely the same, including our quality assurance to invest you with are the same, but have to lower the cost, so immediately buy these asset is really cost-effective, you can be rest assured to buy!
Comments: identity is a good skill, good treatment problems encountered in interpreting the former use shopping guide will identify the forceful skills are often greatly additional, and then give to the quality of psychological commitment to reduce their concerns, by the way can punctuate the special product benefits to enhance customer turnover.
shopping guide: I can understand your idea, but I can responsibly tell you that these discounted items ahead they are actually full-price merchandise, is because in order to remunerate old customers, so it becomes special promotional items, but quality is exactly the same, you can safely elect.
Comments: After the customer concerns about identity, give customers a full, reasonable grounds, to make customers feel by ease.
Wang four point
can guide customers not only will not lead to buy the shopping guide
6 customer said: When you say something good to sell, Selling what you do not say what his melon sweet it
[error response 1] If you say so, I have no other way.
[error response 2] Well, anyhow, I said you do not believe
[error response 3] (remain silent and proceed to do their own thing)
people are really unreasonable, I tell you all impress, really bother you. The silence continued to do their own thing then pass this information to the customer: shopping guide feel erroneous, so the default of his claims.
template drill
shopping guide: Miss, you said this situation is now really has, so you have this concern I can understand. However, please rest assured that we shop in this place to open more than three years, our affair depends chiefly on the old like you customer aid, so we will not take their affair honesty to take risks. I trust that we will use the reliable quality to get your trust, I am confident that this is because ... ...
remarks then stressed the fact that our long-term business premises, to dispel the concerns of the customer
shopping guide: I can understand your thoughts, but please rest guaranteed that, first, our The stores sell a lot of years, If the Of way, equitable sold my
Comments: With the customer's words, self-confidence to say the fact that our sweet melon, simultaneously comic tone to guide customers to experience our products.
Wang four point
when customers do not believe us, we need to do is to restore believe
7 customer idea, like commodities, wanted to buy to give to their home, but said the family should bring a decision
[error response 1] Do not wait, do not buy now, there is no
[error response 2] You can now buy a discount
customers would chance absent-minded.
template drill
shopping guide: Miss, you do things really carefully! In fact, you just say the color of this product is in terms of money, are more suited to the style of your home. I would like to know what the main issues so difficult for you to make a decision?
Comments: First of all compliment the customer, and then instantly probe the causes for hesitant customers, and targeted solution.
shopping guide: Actually, this is not a simple product to you, your husband / boyfriend had a chance to migrate it, you say is not it? Besides you, what if he really disappointed with the place, they do not affect the re-sale, we must allow you to obtain it back among 3 days can be transposed, so as you watch it?
Wang four point
peerless shopping guide who often use stories to impress the customer
8 / How to shirk a sales success is laborious to speak about veto visitors visiting downtown
[error response 1] where does not look good now?
[error response 2] do not buy things you do not talk ridiculousness
[error response 3] Do not listen to him, his absolute.
[an error response to 4] Please do not say, okay?
template drill
shopping guide: juvenile lady, thank you for your suggestions, would you want to see what kind of style it? (Customers will quickly deal with wandering eyes re-transferred to the customers) Miss Chang, on such snug shoes to wear in the feet only you know best, you think so? Miss Chang, I do in this industry for five years, thought I was naught for your good service. I think this lamp really is for you, you see ... ... (specification of goods advantage) do you think?
shopping guide: (wandering off, said smiling) Thank you, lady, what you absence to see something today? (Fast processing and sent away smiling after roaming customers that the customer),
Lacoste Swerve Trainers, Miss, life, we can not everybody likes their own, you say, right? In fact, shopping is the same reason. Miss, I do in this manufacture for five years, I can responsibly tell you, this product fully meets your needs, is really for you, you see ... ... (explain the benefits of goods)
shopping guide: (laughs wandering off on that) This lady, thank you for your counsel, everyone for their chamber decoration, furniture, etc. with the understanding there will be distinctions, you say,
Lacoste Trainers 2011, right? Will miss, you want to see something today, it? (Smile after quick processing of wandering off the customer said)
Wang four point
beautiful terminus culling and good sales staff to give up, weakening and transfer
9 / listening shopping guide introduction, the customer said nothing and cornered away, how do
[an error response to a] good to go, do not bring!
[peccadillo answer 2] This is pretty good.
[error response 3] Mr await, you can also look at other
[error response 4] If you really want can be cheaper.
[error response 5] you are not sincere to buy, looking to melodrama this game?
template drill
shopping guide: the lady, amuse do not rush to work, right? Lady, what is our several lights you do no favor, or my service has not been done? You can narrate me, I can swiftly improve, really, I sincerely hope you good service. Do you really looking for is what variety of style bulbs?
shopping guide: Miss, please stay backward. I'm apologetic, ma'am, I did not just introduce a certain place, so you are not interested to read on. But I really really want to help you find a product best for you, so can not distress you to tell your real needs, I again help you to find what suits your product, right? Thank you, Miss! I ask ... ... (re-understanding of customer needs ambitious)
Comments: First, from their own shopping adviser apt ascertain a occasion, in array to attain the customer's knowing, and then re-understanding of buyer absences and make recommendations!
shopping guide: the lady, can you leave what steps you are absolutely buying something for nothing. Is like this, I just would like to ask you a prefer, I just started this brand, trouble you to tell us what zones you are not satisfied, so I can lightly improve their work. Really thank you, may I ask ... ...
Comments: shopping guide to learn to take the initiative to lower the diagram, this figure would be hardly heaved customers, so customers feel adored,
Lacoste Finham SPM Trainers, so that even more with our customers.
Wang
four points
administer their jaws, seek short-lived tongue will presently guide to greater losses
10: looked after customers into the store, said: something a tiny less, nought good buy
[one error response to a] fashionable goods in 2 days to go.
[error response 2] has sold virtually the same.
[error response 3] how it will be less, more than ample
[error response 4] so many things you buy have to finish it?
template drill
shopping guide: Yes, you are very cautious, we placed the goods in this store is indeed small, but the pieces are carefully selected our boss boutique style, each with their own characteristics. , I introduced it to help you, ask what kind of style you like the lamp?
shopping guide: You have a point, we do not much style here, because our foreman likes distinctive things, but we have several products that I think is for you. Come here please, I can help you to explain, would you still want to see ... ... ... ...
I want more than just a sales model of training, as real space, but also to see how do you use this to improve myself! Reproduced quickly go, collecting about, read every daytime, for your very good
pity not rebuild this story
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48 kinds of shopping navigate techniques, 48 dialo
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