sales is a results-Hero of the game, sales is to deal. No transaction, no matter how good the sales process can only be spent snowy night wind. The hearts of the sales staff, in addition to the transaction, had no choice. But the customer is always so In this process, the method is very important, introduced the retinue exclusion ...
sales is a results-Hero game sales is to deal. No transaction, no matter how good the sales process can only be spent snowy night wind. The hearts of the sales staff, in addition to the transaction, had no choice. But the customer is always so Method in this process is important, the following describes some doubt transactions precluded decree clients:
1, the customer said: I want to think about it.
Strategy: Time is money. Opportunity makes the thief to.
(1) investigation method:
usually in such cases, customers amused in the product, but could not figure out is your presentation (such as: definite details), or there hiding someone (such as: no money, no decision-making power) not making , then there are very off the article. So to specify the reasons for using inquiry method, and then prescribe the right medication to remedy the patient. Such as: Sir, in the end is where I have not explained clearly, so you say you must consider?
(2) hypothesis method:
immediately presume the transaction, the customer can get anybody good (or pleasure), if I were you swiftly the transaction, may lose some of the interests of hand (the pain), the use of the hypocrisy of people speedily assist transactions. Such as: Mr. X, our products must be very interested absolutely. Suppose you buy now, you can win × × (and awards). We come once a month (or have a sales promotion activities), there are a lot of people want to buy this product, if you do not timely decisions, will ... ...
(3) direct method:
by judging the situation of customers, straightforward question to the customer, primarily for men there is a question of money the buyer, the direct method can impact him, forcing him to pay. Such as: × × President, really, would not be a money problem? Or you are in avoid it, I want to shirk it
2, the customer said: too expensive.
responses: you pay for, in fact, namely not valuable.
(1) Comparative Law:
① compared with similar products. Such as: market × × × × brand of money, this product is much more magnetic than the × × brand cheap, quality is also better than the × × brand.
② other items with the same value for approximation. Such as: × × money now can buy a, b, c, d and so a few entities, but this product is that you most need now is not a bit expensive to buy.
(2) break up method:
the product of several makeup parts separately, the part of the part of the explanation, each part is not expensive, the extra cheaper together.
(3) average:
price dispensed to the every month, weekly, everyday, especially for some of the most efficacious high-end apparel sales. Generally only dress clothing to buy the digit of days, but can be worn to buy brand-name of days, every day on average compared to buy expensive mark appoint is clearly cost-effective. Such as: You can use this product many years it? Calculated by × × years, × × × × week on the actual day of the investment is how much you spend each × × money, you can get this product, value!
(4) Praise method:
applause for customers by face and have to dig into their pockets. Such as: Sir, a look you know usually very focused × × (such as: instruments, quality of life, etc.) you, will not be loath to buy such products or services.
3, customers say: the market downturn.
Responses: recession, buying and selling on the economic.
(1) amuse the Act:
unveil a beautiful trick: When people are selling, buying successful; when others are buying, selling winners. Now that the tactics requires prowess and wisdom of numerous very successful people are in a recession, when they established the foundation of success. Buyers by saying smart, smart, successful people and other matters, to please the customer, carried away out of the purse when!
(2) of the Small Law:
macro-economic surroundings is a huge change, a unattached individual can not be changed, in a short time for everyone, or step by step, all the This will reduce the matter, little to address the important issues, will reduce the impact of macroeconomic environment on the transaction. Such as: a lot of people these days talking about the mart downturn, but for us personally, but no huge shock, so that will not influence your buying × × products.
(3) Exemplification:
cited previous examples of successful examples cited, citation the instance around, give a level of examples of general action of groups of people, give a popular example, cite an example of presidency, give examples of idol singers, so that customers appetite, impulsive, Buy. Such as: Mr. X, × × × × time people buy the product, how are you emotion later use (what is evaluation,
GHD Red Butterfly 2011, what his alteration). Today, you have the same opportunity to make the same decision, would you?
4, the customer said: Can not cheaper.
Strategies: reflect the worth of the price, low, no good cargo
(1) acquisitions and losses method:
transaction is an investment, gains will lose. Simply to make a purchase decision on price is not comprehensive, just look at the price, it will ignore the quality, service, value-added products, etc., which is a compassion to buy themselves. Such as: Do you think too much investment in a particular product it? Too little investment, but also has his problems, too little investment, so to pay more, because your product can not be attained to encounter the prize period (not enjoy products, some increased features).
(2) cavity cards method:
the price of the product price is currently the lowest in the nation, has come to Dier, you want to be lower,
GHD Red Straighteners, we do not. Through bluff (in fact, not cards, there are thousands of miles away from the hole cards), making customers feel that the price rational, buy Debu wastage.
(3) frank method:
little in this earth have the opportunity to spend very little money to the highest quality products, this is a truth to tell customers not there this become. Such as: If you do need low price, We do not have, we understand that other places do not, but slightly more expensive in the × × products, you can look at.
5, the customer said: elsewhere else cheaper.
measures: service price. Now the proliferation of ########s.
(1) Analysis:
Most human, while making buying determinations, routinely to know three things: the first is product quality, and the second is the product price, and the third is the product of the service. Shifts in these 3 areas to analyze, to disperse the customer's concerns and answers in mind, it Such as: × × President, that may be true, after all, everybody wants the highest quality with the least money to buy merchandise. However, the service is agreeable here, can assist to × ×, can provide × ×, you are buying in other places, not so much service, you must pay someone to do your × ×, so that your time and delay and no savings of money, or more fitting here.
(2) shift method:
do no speak their convenience, turning an objective and fair to say that the feeble somewhere and repeatedly kept saying, demolishing psychological defense customers. Such as: I've not found: that enterprise (other locations) tin attempt the lowest price maximum quality products, merely too to cater the best service. I × × (comparative alternatively friend), where they bought final week × ×, needless aboard the bad days, and no conservation, see past a wrong opinion ... ...
(3) to remind the Act:
remind customers of the proliferation of ########s now, do not outweigh the freeloaders. Such as: For your happiness, tall quality service and wonderful price appearances Which would you choose? You are willing to mash product quality equitable to lower it? How to do if you buy a ########? You are compliant to do our good after-sales service do? × × President, occasionally we provide a little more, to get the product we really want, which is really good, you say right?
6, purchasers say: No ration (not money).
measures: system is dead, people are living. No conditions can establish the conditions.
(1) forward-looking method:
the benefits of the product can be listened explaining to customers,
GHD IV Black Straighteners, urging customers to budget, led to buy. Such as: × ×, I know the occasion of a sound treatment requires scrupulous budgeting. Budget to help companies achieve their goals is an important tool, but the tool itself to be amenable, you say right? × × products can help your company cultivate performance and mushroom profits, you are still to accommodate the budget along to actual situation it!
(2) hearts and ideas of France
thinking products can not only send benefits to the consumers themselves, but also bring benefits to the people nigh. Buy the product can be superior, household favor and obliged, if not purchased, will lose a extravaganza opportunity, the opportunity for customers and very essential, and lose, the pain! Especially fhardly everme of the company's purchasing department, you can differentiate them to opponents in use, what benefits have been produced, not to buy will be leading get backward.
7, customers say: it really worth that much money you?
Responses: suspected to be spies, doubt is definitely behind.
(1) Investment Act:
make purchase decisions is an investment decision, it is very difficult for ordinary people to make the right investment appraisal of the anticipated results, are in use or petition of the process come to realize and feel the product or service to bring their own interests. Since the investment, we ought see more of what will occur,
GHD IV Straighteners, and now may be only a small part of the role, but play a magnificent role in the hereafter, so it value!
(2) refute the Act:
use of rebuttal, customer belief in your purchasing decision is correct. Such as: you are a perceiving human, you do doubt yourself now? Your decision is wise, does not matter that you do not confidence me, you do not believe they do?
(3) certain method:
value! afresh of listening to customers, in order to dispel the concerns of customers. Can be likened, you can crash up analysis, but also for example assist.
8, customers say: No, I do not ... ...
Responses: my lexicon there are no
(1) bragging method:
bragging is lying, bragging is not in the selling process, so the salesman said that if there is no factual foundation, then bargain. Salesman but by bragging that the determination of sales, while customers have a better understanding of their own, so that customers think you have an advantage in part of, is the expert. Trust deal. Such as: I know there are many reasons to shirk your daytime a lot of salesmen allows you to approve their products. But my experience tells me: no 1 could I say no, say no we finally became friends. When he told me to say no, he really is about to hand the benefits (benefits) to say no.
(2) ratio of the Heart:
fact salesman to sell products to others, was rejected, you can feel his true situation to speak out and share with customers, to triumph the compassion of the customer,
GHD Hair, have pity, to promote buy. Such as: If there is a product your customers love,
GHD Rare Straighteners, and very much like to have it, you will not be because of little problems and let customers you say no? × × Mr. So today I will not let you For me to say no.
(3) die mill method:
us that persevering in the selling process, without you I queried the customer, the customer to say what the product. Customers all subconsciously antagonist defense and refused to others, so bargains staff to be persistent, chronic to sell to customers. And whether a customer refuses, the salesman on the retreat, customer sales staff will not impress.
[summary]
is capabilities, the method is a shortcut, but must be done using methods familiar London makes perfect. This requires the salesperson to sell in the ordinary way of a aware use of these methods, site train, to When the customer doubts what happens, the brain does not need to meditation our approximate to export songjang. By that time, in the minds of customers, it actually is,