Microsoft Office 2010 Acknowledge Nagios Alerts Vi

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Jan/101 Acknowledge Nagios Alerts By way of Electronic mail Replies TechOps Guy:
Monitoring really should be irritating by design and style – when something is broken, we need to fix it and we need to be reminded it needs fixing until it gets fixed. That’s why we monitor in the first place. In that vein, I’ve configured our Nagios server to notify every hour for most alerts. However,Office Pro, there are times when a certain alert can be ignored for a while and I might not have a computer nearby to acknowledge it.
The solution: acknowledge Nagios alerts via e-mail. A quick reply on my smartphone and I’m done.
Setting it up is fairly simple and involves a few components: an MTA (Postfix in my case), procmail (might need to install it),Office 2010 Pro Plus, a perl script and the nagios.cmd file. I used the info in this post to get me started. My instructions below were done on two different CentOS 5.4 installs running Nagios 3.0.6 and Nagios 3.2.0.
Procmail
Make a /home/nagios/.procmailrc file (either su to the nagios user or chown to nagios:nagios afterwards) and paste in the following:

Postfix
Tell Postfix to use procmail by adding the the following line to /etc/postfix/main.cf (restart Postfix when finished):
mailbox_command = /usr/bin/procmail
You might want to search your main.cf file for mailbox_command to make sure procmail isn’t already configured/turned on. You also might want to do whereis procmail to make sure it’s in the /usr/bin folder. If your Nagios server hasn’t previously been configured to receive electronic mail, you’ve got some configuration to do – that’s outside of the scope of this article,Windows 7 Ultimate, but I would suggest getting that up and running first.
Perl Script
Next up is the perl script that procmail references. Create a /usr/lib/nagios/eventhandlers/processmail file and chmod 755 it – paste in the code below:

The script above assumes certain things about how your e-mail subject line is formatted and you might have to tweak it if you’ve done much/any customization to the Notification commands in the default commands.cfg file. One thing you will need to change is the “Host” variable. The default is to put Host: $HOSTALIAS$ in the subject – you’ll need to replace that with $HOSTNAME$ as that is what the nagios.cmd file expects. If you don’t change that, the perl script above will pass the $HOSTALIAS$ to the nagios.cmd file and it won’t know what to do with it. Below is a sample of my notify-service-by-email command:

Example
So,Microsoft Office 2010, when i get an alert that has a subject something like this:
** PROBLEM alert - server1/CPU Load is WARNING **
I can just reply and add “whatever ack” to the beginning of the subject line:
whatever ack RE: ** PROBLEM alert - server1/CPU Load is WARNING **
and the alert will be acknowledged.
Troubleshooting
As I said earlier,Microsoft Office Enterprise 2007, you will want to make sure Postfix is configured correctly for receiving electronic mail for the Nagios user – this might be an area where you’ll have issues if it’s not set up correctly. The other thing that fouled me up a few times was the Notification command section I mentioned above. By passing commands directly to the nagios.cmd file and by watching the log files, you should be able to spot any misconfigs.