Office 2010 License The Contacts Template Redesign

Today’s guest writer is Josh Meisels, our intern this summer. He is heading back to school next week but wanted to share information about one of his summer projects.
Access 2007 made a huge push to create useful, ready-to-use database templates that users could download from Office Online and get started with Access. The number of downloads exceeded our expectations (the Access 2007 contacts database is downloaded about 60,000 times a month). We thought the templates were pretty good; however, in January we linked each template to a feedback survey. From the results we derived a Net Promoter Score that indicated we had plenty of room to improve (see Clint’s post on Provide Feedback).
When I began my internship on the Microsoft Access team 3 months ago, my first assignment was to redesign one of the poorest performing, and yet the most downloaded template, the Contact Management Database. Many people provided email addresses as part of our survey,Windows 7 Ultimate, so I contacted them and called 10 who ran the gamut from students to professors, receptionists and business professionals. Each had a different, personal story to tell about his or her experience with Access and with the contacts template. The best part was how surprised people were when they learned that Microsoft actually cared what they had to say,Windows 7 Product Key!
From feedback, I compiled a list of template limitations, including
Inability to group or categorize contacts Too hard to search for people Issues importing addresses from Outlook Availability of help on adding fields
The last one came up repeatedly; and for an Access newbie, just learning how to add a field can be a challenging task.
To bring help into the application, we created a custom “Getting Started” screen that pops up when you first open the template.
It provides links to online help and two custom videos about using and modifying the contacts template. The videos have received rave reviews, not just because they help users learn to work with the Contacts Template, but also because they teach widely applicable Access skills that, unlike traditional help,Office 2010 Pro Plus Key, appeal to visual learners.
In addition to listening to customers, we also watched them. We conducted a usability study with people who were familiar with other Microsoft offerings like Excel, but who had never used Access, and we asked them to perform tasks with the template. For two days we watched and learned how to make the template even easier to use and more visually appealing. Changes that resulted from the study were the addition of a text-based summary of our videos, and clearer video labels. Over the next few weeks we made incremental changes to the template so what we released would be as clear and usable as possible.
Two weeks ago we released an updated version of the Contacts Template. Our satisfaction scores shot up 64%! The team is pretty excited. People especially like the new video help. Here’s what folks are saying about the videos:
I learned the basic steps in Access. Now I can play a little with the program so I can learn much more about it. I have been struggling with how to add to the information but watching the video solved my problems It makes getting started easier Awesome! Short and concise yet detailed enough to give insight as to the functionality capabilities. I think I can do this! Anytime I can visually see how to----it simplifies the learning process. Thanks The hard to find but essential techniques was demonstrated in very good detail. (means, no more hair pulling and stress on my part) Thanks!! Thanks!! I learn better from SEEING something done, and this was most definitely helpful!!
Don’t take other people’s word for it. Check out the template here and the videos.
Using the Contacts Database Modify the Contacts database
More important than the positive words about the videos and the NPS increase for the template is the overall impact or research has had on the product. The last question we asked in our feedback form was whether users would recommend Access to a friend. This isn’t rating the template anymore, but rather the overall experience with Access after using the template. The NPS score we derived from this improved 35% after releasing the new template!
Here are the three things we took away from our experience redesigning the contacts template:
Listen: Listen to a broad range of customers and ask for feedback.
Iterate: When you think you have a great design, make it even better. Then make it better again. Educate: Remember the Chinese proverb, “give a man a fish and he’ll eat for a day; teach a man to fish and he’ll eat for a lifetime?” It’s true. Help is a feature and should be accessible and comprehensible no matter the user’s skill level. Sometimes making a feature more opaque isn’t the best way to go. Instead, try to teach users how to make the most of your application and be transparent about how things work rather than adding unnecessary layers of abstraction.
If you are looking for ways to apply this to your own applications,Office Standard 2010, consider the addition of a feedback form, an NPS score calculation and connect with people who struggle with your product. Also, before you release a feature,Office 2010 License, do ad-hoc usability testing. Ask a friend or co-worker to perform a few tasks; and watch where they click, what confuses them and what makes them happy. Finally, make help a part of your application by adding videos – the Office Labs Community Clips recorder is a great tool for this.
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Reprinted from 733888 at 1:19 on May 8, 2010 Reading (loading. ..) Comments (1) Category: Personal Diary


gratitude to the Central Television, has given me great encouragement, so I know the importance of recalls 99,999, as consumers,Monster Beats Headphones, we are very weak, but we have to be strong.
can not let just a few hundreds of millions of users Overlord Protocol harm the legitimate rights and violations of hundreds of millions of users of virtual property. We want to know how to protect themselves, we have to stand up.

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I want to tell hundreds of millions of QQ users, every day we have landed the Internet QQ, year after year four years, we consume energy, emotional sustenance, the pay, not free , are valuable. We spend money to recharge the QQ coins, Tencent launched a variety of members of VIP services, is real property. QQ great variety of games, in which we pay, there is value. Tencent not deprive us of our property and value. Tencent greatest pride is to have those of us loyal users. Without us, QQ numbers can not be worth much, Tencent QQ number they know to sell, because we had to know the value of numbers, those of us loyal customers willing to pay for a number of beautiful exchange of their own money, but to put Tencent a large amount of intangible property for himself, set the piece up QQ default when you do not see the King agreement. Tencent's public relations manager, said: \Tencent QQ number is to take the lead make money, the beginning of the network is a QQ88888 sensational auction, the price of legend is 26 million. Mr Ma Huateng, with the founder of Tencent's head. Of course, this is a donation, the public good. Tencent Does not money? Must sell the QQ number to donate money to it? In the end the hype, or do good it? Then Tencent started their own websites to sell QQ. 6 QQ, each 98 yuan, per month to continue to use to pay 10 yuan, a year = 120, 10 years = 1200 yuan. Tencent QQ sold the six numbers I do not have statistics on the number, ten thousand there should be, right? Whose money is it? Our netizens. This money is a QQ coins do not become the property of the? Tencent to the user that one person you send ten thousand QQ coins to try ah. Why do I have money to buy it? Why do you like your QQ number using the psychological make this money?

Tencent pattern multiplied in recent years, and not to sell 6 QQ, because that too many users, and six non-Telephone Number, and a good number of resources become scarce, valuable. So start selling 9 QQ: class number, straight numbers, percent sign, the couple number, birthday number, phone number, love numbers, with different kinds of type, variety, everywhere gem. A few cheap, expensive thousand. I believe people bought that countless numbers every month have to pay, no payment will be recycled QQ, you are using are empty for 10 years, more emotional energy into are empty. Why do you sell such a bad number so expensive? Does not allow users to spend less money to buy privately more beautiful numbers? Why? King is the deal?

me a QQ in 10 years, fees and charges are opening the business, certainly more than one million. I spent 10 years time, I certainly retain the above are the most important friend, the message certainly is the most valuable e-mail, diary and photos of 10 years is certainly the most precious memories, and more intangible value. Is everything all set aside things? Is the value of scrap metal has its ah. Moreover, the past 10 years we worked so hard the effort it? Our users have value, as the company should have protected the value of user generated, why do you want to turn deprive the user value?

data and the custody of virtual property by Tencent, the operator everything you say, really hope that the NRS data to government regulatory authorities to step in to protect people and property of network data security, we consumers are really weak, but our hearts are strong consumers. Tencent is the user to grow too fat, fat, water can carry a boat, can also capsize, the reason the Chinese should understand that, right? Is it because most of the shares of Tencent are foreigners? Immersed Wang Yi on the deprivation of our Chinese people? I know Tencent majority stake in foreign hands, Ma you guys share is very small. But the decision in your hands ah? You are Chinese, do we have to safeguard the interests of the Chinese people ah! Go on like this, Tencent Tencent will only ruin your own hands ah. Tencent destroyed, you made money, does not matter, but would not be so indifferent consumers hundreds of millions of users ah.

time so long, many friends who care about the progress of things, because this matter relates to the rights of hundreds of millions of users. My phone and QQ, there is another users mailbox receives a message sent to support my voice everywhere. Look forward to an early return to the sound of 99999 growing. However, a decision Tencent man - Ma, he does not care about this issue, he only remembers his own interests. In the interests of the face, we consumers seem trivial. He is not reflected in the media do not know, he thought he could control the media. He had almost forgotten Tencent god who in the end.

here, really thank you for the support of my friends, I was recovered more than 99,999 this QQ number, I know I lost just how much value can be estimated, but I also know that if hundreds of millions of Terms of users are lost because of their own thing, that would be impossible to calculate the value can not be measured.

last wish all my friends all the QQ users, I wish you everything your heart every day happy, healthy, fun.

I currently use QQ: 733888 Contact phone: Email: 99999@163.com blog: 99999.blog.163.com
recall scandal in online search, I know numbers of people have been recovered hundreds of thousands, if you are recycling QQ, you have the numbers prove the origin and use of that and other related numbers materials can be added to the current recovery QQ I created a super group of the victims: 30988888, we can work together for their own things should not have been lost to efforts to recover damages. Can also give me a call, send text messages, email, QQ message, tell me. I can help will help.



hope all my friends, after reading a bit of advertising to help reproduced, so that more close friends know us as the legitimate interests of QQ users importance.
I sincerely thank you here, thank you support. Each reproduced through a friend, I will speak personally to thank the log reprint. Because I do not care if ignored, does not go hand thanks, please tell me your message in the space, I will see the first time to make my most sincere thanks from the heart. Your support is my biggest motivation!