Microsoft Office Standard Sears Corporate Office

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NANCY PENNINGTON 4/11/10
I Purchased A SEARS FRIDGE 2/09..IN 14 MONTHS I have HAD 8 Services CALLS ..FRIDGE RAN FOR 25-45 MIN Before SHUTTING OFF 2 SER REPS Told ME Its Scorching OUT It's Meant TO RUN...third SER REP...Fantastic Crafted 4 CALLS Couldn't Acquire Trouble...However RAN Forever....Very first Did not Know how TO Degree FRIDGE...FREEZER DOOR Wouldn't Stay CLOSED....Back TO Final Concern....FRIDGE RAN FROM 12:30 PM TO 8 PM...MOTOR SO Scorching I might HAVE Obtained BURNED...SER Guy Came THE COMPRESSOR IS SHOT..Powerful FROM WED PM 4/7/10 TO 4/15 I have NO FRIDGE...Certainly IN SER WILL Support ME...thirteen MOS Old 550.00 AND I have NO FRIDGE Until eventually 4/15.. FOR eight DAYS, I am A DIABETIC, And also have MEDS ON ICE CUBES....I have Attempted Every little thing To acquire THIS Matter TO Do the trick The right way FOR 13 MONTHS....SEARS HAS Put Up to now $1530 Right into a $550 FRIDGE....THIS Point Is known as a LEMON AND No person WILL Help...I've Lost ALL MY Meals....AM Consuming OUT Considering that I Can not REFRIGERATE ANY LEFTOVERS....SO I have TO THROW AWAY Beneficial Foods...MR. DOWD ,APPLIANCE MGR,Windows 7 Serial, AT CONCORD MALL WILMINGTON DE Has become Trying To aid ME BUT Will get Same exact RUNAROUND......WARRENTY Persons SAY They've NOT REPLACED 4 Pieces SO It isn't A LEMON....JUT No one CAN Locate OUT WHY IT RUNS Constantly...
Debbie Lucas 5/10/10
I obtain every thing from Sears.I a short time ago purchased a Kenmore smoothtop stove and frig.I needed to have the frig.fixed twice inside of a 12 months.Then the stove in no way cooked right.Getting realized I thought I just had to get applied to it.It had been too hot about the bottom and I only put into use it three times.Then,it just stopped operating fully.The cook major in addition to the oven!The retailer did nothing! They told me to call a repair gentleman and gave me his number and naturally at my charge!So,Windows 7 Key,needless to say if nothing is accomplished about this matter I will no longer be carrying out any procuring at Sears!

Sincerely,
Debbie Lucas
410 Chestnut St.
Fredonia,N.Y. 14063
Rae Lam 5/11/10
Sears will need to revamp their appliance service department. On Monday the third I used to be scheduled for services among 2 pm and five pm. I waited for the repairman right until six:thirty pm ahead of calling Sears and inquiring the the place abouts of your repairman. I was informed that he was not coming as a result of his schedule staying above scheduled. Naturally, I was not knowledgeable forward of time. I needed to call. I was rescheduled on Can 11th between 10am and 2pm. Just earlier than 2 pm I used to be knowledgeable the repairman was once more running behind and wouldn't be at my residence until finally soon after 2pm. I inquired what time he could possibly be at my residential home simply because I had waited all day and was knowledgeable that I used to be final on his scheduled purchasers.

This really is an outrage. I feel that because he was not capable to come to my property around the to start with scheduled date that I ought to are already foremost on his listing. I've a life and do not favor to wait on Sears. I've purchased all of my appliances from Sears because 1975. I have covered all of my applicances with Master Service Plans. I have practically never had these terrible service in all of my many years with Sears. I believe it is actually time for Sears to consider how the scheduling procedure is dealt with.

This exprerience will drastically impact my long run purchases of my major appliences.

Truly disappointed,

Dr. James B. Lam and Rae Lam















J Nicholas Deutsch 5/13/10
Around the evening of Could 12, 2010 I entered your retail store at Triangle Town Center, Raleigh, North Carolina with the intent of looking for the superior pair of operate gloves. I had no problems acquiring them while in the tool department and was happy on the multitude. I decided on the pair of Wells Lamont 2500 leather perform gloves () together with the quoted price tag of $7.99. I imagined this was an ideal cost. There was no phrase or photograph description attached to this selling price tag for this or any other glove set inside the exhibit. Nevertheless, when I was checked out on the register, the pc quoted a price tag of $19.99 for that gloves. I questioned this price and then the clerk double checked the price , stating that the selling price was accurate. I obtained the gloves, I essential a pair the following day, but then went to your rack/display together with the clerk to recheck the value on the exhibit. I then mentioned that the Skew # around the gloves I purchased was totally different from that around the screen price tag. Yet, there was no destination on the show, or any where by else gloves had been offered in that department, that outlined the gloves I bought for $19.99. When I talked with the supervisor he palmed it off by rationalizing that an object can be placed on the wrong peg ( I questioned how four glove sets had been put inaccurately-while no gloves matching the skew # about the cost tag have been everywhere to become observed around the display). This appears to be unfair advertising, clearly inaccurate advertising. What offended me further was that the supervisor did very little to change the display-did not place the "mistakenly" put gloves on an alternative peg with the appropriate total price nor eradicate the gloves through the exhibit right until a correction could possibly be produced. This is the 2nd incident similar to this that I have experienced-objects put inaccurately on displays promoting then at lesser charges than noted with the examine out counter.
Mary Morris 5/17/10
I have had a great number of complications using a sears shop owned by a private person. It's got gotten for the level that I'll no longer store at sears, and I do imply ANY sears merchants. They're rip off artists personified. We have just had a death with the family and on Fri the 14th I made the mistake of likely to sears and acquiring a trimmer which was on sale. Negative move on my portion. Shame on me. Needless to say i could not push the darn point and dont possess the strength to keep the head up off the ground so any time you could push it it was consistently obtaining caught. It doesn't trim evenly and i managed to trim for 15 minutes there was this type of vibration both hand and arms have been tingling. Upon returning it towards the retail outlet I had to listen to a 5 minute tirade about how they had to ruin a fridge that there was nothing at all incorrect with, Not surprisingly there was as corporate last of all informed him to acquire it modified out. You can find almost nothing incorrect along with the trimmer he features a lawn mower in your own home that vibrates in excess of that. To high it all off using a residence full of individuals the receipt has become misplaced so no refund. Hows that grab you he has the device and my $300.00 plus.

sound like a rip off to you personally?
mary bernazzani 5/18/10
The corporate workplace I needed to complain to took care of matters asap.Depressing to say it absolutely was about my vacuum repair in January.It is regarding the 4th time anything has gone incorrect ,but this time a piece of plastic from the bottom broke off although in use and hit me in the eye.I used to be shopping dowm so fortunately it didn't enter my eye.I now sense this vacuum is unsafe.These days i,m bringing it to randolph fix,but I want this replaced since it is not surprisingly a lemon.Can just about anyone guide me again from the corporate office?
Sarah J Dunbar 5/18/10
I've been a client of sears and kmart for years. In browsing to get a washer I chose a
Sears Kenmore Elite design 110.z6942503. I have had plenty of washers which have lasted for many 12 months and was shock to discover my washer had rust close to every single hole from the tub. My washer is now 4 many years aged and a short while ago I observed minor rust spots throughout my laundry. Upon checking my washer I found rust coming from your outer tub into my washer by means of each and every hole. It can be obviously a production predicament considering that you can find not chips or nicks inside tub. I had faith that Sears would evaluation this and clearly see that immediately after 4 years it was an issue as a consequence of bad superior when created, not customer abuse.

I thought Sears would fix this at no value to me. Sadly once speaking to customer service sears didn't care to critique or exchange the damaged tub. They reported "We are sorry but we cannot assistance you". A 10 % discount was presented to replace this washer with an additional sears product or service. (why would I like to purchase a further sears product)

The purpose for this letter is usually to get past customer service and communicate with corporate management of Sears. I are convinced a item will need to live as much as what's advertised thru your retail outlet. I had considered you'll stand by the item you offered me. I are convinced like a buyer we should always tell businesses that we assume quality in what we purchase. I had thought I would get high quality when I acquired my washer, but have due to the fact located Sears won't treatment for consumer satisfaction, nor high quality goods.

So due to this obstacle and lack of concern from Sears regarding this, I will no longer acquire anything at all from Sears nor Kmart. I had considered Sears would stand by me as being a consumer. Since you didn't stand by me,I now go for to store elsewhere. Not a further dollar of mine are going to be invested at Sears or Kmart. If enough shoppers do that then only people that appreciates our organization will survive. Significantly DISAPPOINTED IN WHAT WAS As soon as A HONORABLE Business enterprise. You won't Survive Since you Don't Treatment ABOUT YOUR Buyers. We live in an economic system that only the solid enterprise will endure. I see Sears as being a internet business that will not be listen to later on. I'll do not ever phase into an alternative Sears or Kmart.



manu



Sarah Dunbar 5/18/10
Have you been listening corporate? How about a created reply!!
Linda Coppola 5/19/10
Hello
Modern Acquire of a Sony T.V. flat screen with all the prolonged warranty has led to this complaint. We won't be able to get a service tech to keep a scheduled appointment. Time immediately after time the (window) 10-2, 1-4, has come and gone. I desire a full refund of my service contract. That is fraud, consumer fraud. I have spoken on the department head, the "Store Mgr." and I'll not accept something but a refund. Tell me exactly where to send my published request with all of my specifics so this refund will be issued promptly. I'll no lengthier shop at Sears. In the past good quality was not ever an issue and "Sears serviced what they sold". Prior to the executives get compensated....the client requirements satisfaction.
Thank you.
linmarieb@aol.com
pat dahduh 5/20/10
Fantastic Early morning , I've tried using each individual strategy to unearth information and facts on Game Fisher 7.5 HP outboard motor . Recognizing Sears contracts these products; I should know who Produced this Design
271-586751 S/N 48-010816 .
your earliest reply is going to be considerably appreciated as this has been on heading for 3 weeks.

Respectfully,Office 2007 License, Pat
dorothy a ludington 5/20/10
I went into the santa barbara sears very last night with the product range for my Kenmore Coldspot refridgerator. I ought to replace the water filter. I gave the selection for the salesman and was told I needed to have the component. He asked if it had a single or two prongs. I informed him I had no thought and didn't even know where by the part was. I used to be advised there was next to nothing that I could do. I asked if he had a manuel along with the design and if the manuel listed the areas. I was told NO. I left and went to a second dept in which a youthful lady went on line and determined the model numnber bult was not capable of locate the aspect selection I wanted. She gave me an 800 amount to simply call. Following much less than five minutes the lady on the cellular phone had the element quantity I wanted. I went again upstairs and was not capable of locate the component I needed. They'd other parts with nunbers close to mine but not the one I required. I known as the 800 selection back again and ordered the aspect for the water filter.

I WIL Never Shop AT SEARS Once more FOR Anything. That is unhappy due to the fact I am going to be changing my washer and dryer and Tv while in the really around long run. All are goods I bought at Sears.

There isn't any Rationale THE Gentleman Could not HAVE LOOKED UP THE Element Number FOR ME.

D LUDINGTON
Todd Shoote 6/7/10
Hello there Identify Is Todd Shoote. my cellphone amount is 503-799-1390. I'm composing considering I've under no circumstances recieved this sort of inadequate client service in my life. I purchased a television from Sears in 06, I obtained the prolonged Guarantee and last week my Television broke, shut down, stop operating and I have been hoping to contact to acquire this repaired and me and my spouse either get the run around or put on hold. by the time we were able to speak to a person they informed us that we have been calling the wrong selection. we get tons of apologizes but no resolution. I'm right here to say i'll Do not ever purchase from sears again and i will ensure that Most people that I do know By no means buys from your store once more.

-Todd
Charlene Nance 6/8/10
Buyer Service

i spoke with 6 differnt everyday people about the phone. Referred to as two times and set on a large number of holds. In Gainesville, I purchased garage cabinets for my husbnd. We constructed the workbench in addition to the drawer cabinet. They'd guidelines. The floor cabinet isn't going to. It is in a great number of items and the doors usually are not connected. 1st we have been shocked that almost nothing on the two units were assembled except for the metal drawers but we mastered that. We're at loss on how to put together the floor cabinet. i even looked for instructuions about the website however the one shown is just not ours. It's a Craftman with these numbers. nine 10134. The one woman about the cellular phone wanted numbers off the cabinet pieces. You will find none. We reside over 50 miles away and are over 76 many years old. We have been never ever informed it had been not assembled.We paid $223 99 for ths sale merchandise. It had been within your Ctaftmen's catalog.We recieved on Might possibly 22, 2010 starbit1122@comcast.net
CAROL 6/8/10
YOUR TEMPE, AZ Call Middle
6/8/20
HUMAN RESOURSE:
I'm APPALLED With the WAY YOUR Workers In your own TEMPE Simply call Middle ARE Treated. IN SOME Spots IT BOARDERS ON INHUMAN, Whenever a GROWN Adult Will get Created UP FOR Implementing THE BATHROOM INBETWEEN THEIR Authorized BREAK-TIME, That is definitely CRUEL. Any time you HAVE Workers That are VISBILLY Sick These are SENT House BY A SUPERVISOR And after that Composed UP FOR IT. HEY GUYS WHAT Provides, You have got THE UPPER HAND As a consequence of OUR Economy You know Everyday people WILL SUCK UP THE ABUSE Given that THEY Want THEIR Work! OR IS IT You have IMPOWERED Persons WHO THRIVE ON ABUSE AND Electrical power. You desire Persons TO Function AT A LEVAL That should Strengthen AND Boost THE Level of quality OF Gross sales With your Purchasers, BUT WITH A lot of Staff HATING THE Disorders They can be Pressured TO Do the job Below WHAT DO You really Be expecting To achieve BY THAT? I SAY Pressured Due to the fact During this Economic climate WHAT Decision DO Most of THEM HAVE ITS Both Set UP Using the Total DISREGARD For you As a HUMAN OF Reside On the STREETS. The best way THIS Location RECOGNIZES THEIR Best Gross sales Person Is always to Go to THE NEAREST DOLLAR Store AND Choose UP SOME TRINKET THAT DOES NO Decent WHAT SO Actually, HOW ABOUT One thing That will Help THE Worker LIKE Probably A Gas CARD So that They can GET TO Get the job done Or a CARD TO A RESTAURANT So that they CAN Consume. You'd like The most impressive THAT They could GIVE AND WHAT DO THEY GET IN RETURN? WHY NOT GET OFF YOUR SEATS AND Out of YOUR Office AND Consider A SURVEY A Solution SURVEY Without any RELALLIATION TO Just one Worker. YOU GUYS Requirements FEED Back again NOT From your Many people You have Set IN Cost BUT BY THE Those who Have to Deliver the results Under THESE Problems. A single Significantly more Point Whenever a PREGNANT Person Within the Last Stages OF PREGNANCY Wants A DR.'S Note To work with THE BATHROOM Is not THAT Somewhat Severe. I WONDER JUST How many Of the Employees ARE Genuinely Completely happy TO Stage Because of THOESE DOOR Each Morning? SHAME OF ALL OF YOU FOR TURNING YOUR BACKS On the Fairly Folks WHO MAKE YOUR Organization, YOUR Employees At the Simply call Center DESERVE So much Better
Chere Ferguson 6/8/10
I had a remodel finished by Sears from their remodel office in Portland Oregon, Ilive in Eugene Oregon, The remodel was managed by mobile phone from Portland, They sent an individual which was supposed to be a contractor and when he acquired undertaken you positive could have fooled us.

We have a good looking property we wished to upgrade simply because we're our late 70's and discover that our dwelling is also big for us now and we need to put it up for sale, and move on to a more compact spot and downsize. We unearth that we cannot do that with this particular remodel work. the floor within the kitchen was done so badly Anyone Could possibly be From THEIR Brain TO EVEN Give consideration to PURCHADING THIS Household THAT Applied To get SO Fabulous. Our lawn is extremely nicely landscaped and anyone would cherish to have this residential home to elevate their kids in. there numerous items incorrect with this remodel employment that i do not have the place to tell you almost everything and I usually do not wish to ought to handle your portland office.

Discovered A lot more ROOM

To start out with . We have been informed that the occupation would get two or 3 days to complete , so we advised them that we had been likely to Canada for any few of weeks and was assured the career can be finished by the time we acquired home. Properly we acquired property in 2 weeks and introduced
company with us to this mess that they get in touch with an expert,position to my eye is really a incredibly badly messed up unacceptable career. I would wish to see you come to our residential home and look into the work that they get in touch with entire.

Several from the factors were fixed but extremely badly, some good, but we however have difficulties.

I earlier wrote a letter but I never consider it received for you as I sent it for your Portland workplace and it likely under no circumstances obtained any even more.

If you ever have any intention of addressing this letter, I THANK YOU. If you happen to don't nicely I
guess the way that Sears does businbess. Keeping in thoughts my husband & I raised four childred and acquired all their clothes at sears aLL OUR APPLIANCES ALL OUR BUISNESS As much as THE Position On the Previous LETTER .We waited out the whole year and then compensated our bill in full without any interest,Microsoft Office Standard,I can't think you'll ignore this letter.

yours really genuinely John & Chere Ferguson Eugene.\,Oregp\on
J Aleman (California) 6/8/10
To Corporate,

My wife and I lately bought a washer and dryer two weeks ago(05/28 at the outlet retail store in Milpitas), thinking about it now the product sales lady who didn't look like she knew what she was executing have to have already been a sign, well thirty mins later she gave us our receipts and advised us that we could possibly be finding our merchandise in about a week (06/02) and the delivery personnel could well be calling us a time window for delivery. My spouse took that AM off from effort to wait around for the delivery. We were also informed the night previous to that we'd be the 2nd delivery that AM (we imagined terrific that way you do not need to miss the whole AM from get the job done) as a final point following waiting (previous our delivery time window...no get in touch with from sears mind you) my wife had to contact the office to get out how a great deal longer she would must wait for...which at that time the income man or woman told her the goods had not arrived with the warehouse and would really need to reschedule a delivery time for any distinctive date and if she desired to proceed with that, that she could help her set that up perfect then and there....Hmmm hi there (did you not just tell her that the things usually are not with the warehouse?). My spouse advised the Sears lady that they would ought to verify that they'd actually received the merchandise just before we could routine a delivery date. We then described as the sears outlet (exactly where we had acquired the products) and spoke with all the assistant supervisor(Alan) who advised her the order had been entered wrong and that, which was the cause for that whole mishap not only that but that the merchandise was do not ever actually ordered (do you see exactly where we're going with this?), he also mentioned that he could have one particular on the goods we had Purchased but that the 2nd a person would arrived a week apart from the other a person. We declined and asked him to try a little harder, Alan explained that he'd uncover a comfortable unit (similar price tag, but readily accessible) to compensate for that inconvenience (perfectly at least you attempted Alan). He went forward and set up a delivery date (1 significantly more week of waiting...so finally these days). Exact same factor happened again as the initial time (very little was ordered/ or was with the warehouse). We located this out only right after my wife took time off of effort (once again) to meet the delivery personnel to deliver our merchandise, immediately after waiting for two hours we made a decision to get in touch with sears (once more). We acquired a hold of someone (soon after a long 15 min wait) and proceeded to go down the list yet again (telling our story) the consumer service individual then transferred us to someone else and needed to basically repeat ourselves yet again (you can see how frustrated we have been and even now are at this point).

At this point in time we is not going to accept anything less than a complete refund and compensation for my wives wages for taking time off of perform. We'd want to obtain a contact or even a letter in the president and a complete explanation as to why this happened. Not only did this happen after mind you but twice along with the exact result (sears w/ our money and us w/ a piece of paper and nothing at all to show for it) and did sears at any time try to reach out to us to inform us what exactly is heading on (i.e. explanation, pardon etc)? Nope we have to hunt every person down until finally we get answers from someone and if by tomorrow we you should not get at least a simply call we'll preserve calling once more and once again right until we get them.

frustrated inside bay area,

J. Aleman
jalemanjr187@hotmail.com
650)346-4500
Joyce & Orville Lewis 6/10/10
Mr.President Bruce Johnson!!

I'm shocked beyond belief that your web-page has SMUT on it. As a mom, I am a lot more than disturbed by the lack of problem by Sears for selling posters displaying absolute full n*dity and erotic language on its website. I have been a purchaser for around 50 a long time and I just made my ultimate get. I will do all in my energy to discover that hiundres do the same exact!!! SHAME ON YOU...YOUR THE CASE OF CRIMES ON WOMEN!!!
Tammy Meier 6/11/10
Warranty on 5 12 months outdated upright freezer. Notified Sears 05/08/2010, everything inside ruined. Sears scheduled repairman for 06/07/2010. Per repairman... demands $600.00 repairs and replacement areas can be sent to residence! We recieved parts 06/10/2010, quicker than service. Areas is not going to be installed right up until 06/25/2010. It can be two months prior to our freezer is functional. The replacement components equivlant charge of the new a person? We also received areas quicker than repair services?? I wonder what the stipulations are on the parts in reference to your warranty? 1 component size consisted of 7 x 3ft in size, taking of large portion of my enclosed patio, lucky it's from the weather.

I purchased an individual appliance from Lowe's with three days we have been serviced! We created a house with ALL Sears appliance's, following this experience I will no lengthier pay for anything at all from Sear's!!!!

Rachel Huggins 6/11/10
I just acquired a kenmore front load washer and dryer. The guys from your shop delivered them and ripped a huge whole in my vinyl floor. I just wanted to know if coporate was likely to do nearly anything as far as changing my vinyl, since it's a discontinued vinyl. I might hope that this service would handle this the correct way. I do plan on speaking with my attorny regarding the situation. I ought to have went with LOWES Companies!!!!!
Linda DiSantis 6/13/10
So.....
Has Sears ever before responded to any of these complaints? Has anyone hear at any time gotten statisfaction?

Correct now I am attempting to calm my mother simply because she is so upset about lack of problem and services we have received from Sears. My mother is 83 and has long been procuring at Sears for probably several decades. Nevertheless, as of this weekend she will no longer purchase anything from Sears, or set foot in a keep yet again. And this boycott will include the entire relatives. It can be really unfortunate -- not for Sears -- they couldn't care significantly less; but for my mother, mainly because this generation and folks of this age get betrayal and arrogance to heart.

Briefly, what is wrong and continues to become incorrect with our Kenmore refrigerator, and just immediately after 4 many years (the refrigerator - not a Kenmore - we had before this an individual previous twenty a long time,Windows 7 Activation!) is that one) the compressor had to be replaced final year; two) two weeks ago the entire refrigerator turned right into a freezer; repair services guy arrived, replaced the thermostat, didn't examine it and therefore it nevertheless may be a deep freeze. Eggs, milk, lettuce, every little thing frozen and ruined.
If all this weren't terrible sufficient, we waited for ten days for your 1st services simply call and now soon after he couldn't fix it, we put in one other call but ought to wait one additional ten days for your 2nd service get in touch with. We can't shop or put anything at all that could be ruined inside the refrigerator. What if we had compact small children from the home and needed to keep a well-stocked refrigerators, or had a massive party about this weekend. It could have been disastrous.. I've complained to Sears but it doesn't seem like everybody in reality cares. So it is my next very best thing---venting on this site.

Fantastic luck to all of us.
L.DiSantis
New York