酒店英语2

　　情景对话
　　一、 Check in
　　1.
　　C : Good afternoon , sir . Welcome to our hotel . May I help you ?
　　G: Yes. I booked a room one week ago .
　　C: May I have your name please , sir ?
　　G: John Smith.
　　C: Just a moment , sir . While I look through out list. Yes , We do have a reservation for you , Mr. Smith. A city view single room with bath . You’ve paid 2000 Yuan RMB as a deposit . Is that correct ?
　　G: That’s it .
　　C: Would you please fill in this registration card , sir ?
　　G: Sure . Here you are. I think I’ve filled in everything correctly .
　　C: Let me see …Name , address, nationality, forwarding address , passport number , signature and date of departure . Oh , here ,ferragamo, sir . You forget to fill in the date of departure. May I fill it in for you ? You are leaving on…
　　G: October 24.
　　C: May I see your passport , please ? Thank you ,sir. Now everything is in order . And here is your key . Mr. Smith . Your room number is 1107. It’s on the 11th floor and your room rate is 500 RMB per night . Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars.
　　G: Yes, I’ll keep it with care , thank you .
　　C: I hope you enjoy yours stay with us.
　　2. C: Good afternoon, madam. Can I help you?
　　G: Good afternoon, I want a single room, please .
　　C: Have you made a reservation?
　　G: No, I haven’t.
　　C: How long do you want to stay?
　　G: Three days.
　　C: I’ll see what we have, madam. Oh, yes. I can offer you a room on the eight floor.
　　G: Fine.
　　C: May I see your passport?
　　G: Of course. Here you are.
　　C: Thank you. Madam. Could you fill in this form, please?
　　G: Yes. Here it is.
　　C: Thank you, Here is your key. It’s Room 808 on the eight floor.
　　G: Thank you very much. Good night.
　　二、 Check out
　　1. C: Good morning. Can I help you?
　　G: Yes. I would like to check out. Could I have my bill. Please?
　　C: Certainly, sir, May I know your name and your room number, please ?
　　G: Dennis black, Room 1108.
　　C: All right. Here is your bill, Mr. Black. The total is 1800 Yuan.
　　G: The figure seems right.
　　C: How would you like to pay, Mr. Black , in cash or by credit card ?
　　G: In cash. Here is the money.
　　C: Thank you, Mr. Black . Just a moment, please , I’ll write out a receipt for you .
　　2．C: Good morning. Can I help you?
　　G: Yes, I’d like to check out now .
　　C: Can I have your name and room number, please ?
　　G: John smith, room 1208 .
　　C: May I have your room key, please ?
　　G: Sure. Here you are.
　　C: Just a moment, please…..Mr. Smith . Here is your bill. Would you like to check it ?
　　G: I’m sorry . What’s the 20 Yuan for ?
　　C: That’s for the drinks you ordered from your room .
　　G: I see .
　　C: How would you like to make payment , Mr. Smith ?
　　G: I’d like to pay in cash .
　　C: That’ll be 2180 Yuan .
　　G: Here you are .
　　C: Here’s your change and receipt , Mr. Smith , I’ll send a bellman up to get your luggage.
　　G: Thank you .
　　C: You are welcome , Good-bye .
　　三、 Reservation
　　1. C: Good morning . This is room reservation . May I help you ?
　　G: Yes , I’d like to book a room , please .
　　C: Fine , For which date ?
　　G: For Oct. 1st .
　　C: For how many nights ?
　　G: Two nights.
　　C: A single room or a double room ?
　　G: A double room .
　　C: Could you give me your name , please ?
　　G: Mr. John Cook .
　　C: May I have your telephone number , please ?
　　G: 021-81006382
　　C: What time do you expect to arrive , sir ?
　　G: At about 6.p.m .
　　C: Fine , Mr. Jone Cook , a double room for Oct .1st and 2nd .
　　G: That is right . Good-bye .
　　C: Good-bye and we are looking forward to seeing you .
　　2. C: Good morning . Room reservation . Can I help you ?
　　G: I’d like to make a reservation .
　　C: When for ?
　　G: For Sept .9th .
　　C: For how long ?
　　G: About a week .
　　C: Could you hold the line , please ? I’ll check….
　　Thank you for waiting , sir . I’m afraid our hotel is fully booked on those days .
　　G: That’s all right .
　　C: We’re very sorry , sir . We hope you understand .
　　礼 宾 部
　　基本句型
　　May I take your luggage for you?
　　我来帮您拿行李，好吗？
　　Just a moment ,please . I’ll bring a luggage cart.
　　请稍等一下，我去推一辆行李车来。
　　Don’t worry , sir . Your luggage will be sent up at once .
　　先生，别担心，您的行李很快就会送上去的。
　　When you check out , please call number 32 and we’ll help you with your luggage immediately.
　　如果您要离店，请打电话32，我们会马上帮您运送行李的。
　　How many pieces of luggage do you have?
　　请问您有几件行李？
　　Two suitcases and one bag . Is that right?
　　两只箱子和一个包，对吗？
　　I’ll show you to the Front Desk.. This way please.
　　让我带您去总台，请走这边。
　　Is there anything valuable or breakable in your bag?
　　您包里有贵重或易碎物品吗？
　　May I have your room key , please.
　　请把您房间的钥匙给我好吗？
　　Most taxi drivers do not speak English . It is helpful if you have your destination written in Chinese.
　　大多数出租车司机都不会英语，把您要去的目的地用中文写下来，会给您不少帮助。
　　When you return to the hotel, please show this hotel card to the taxi driver.
　　当您要返回酒店时，请向出租车司机出示一下酒店名片。
　　According to regulation, we don’t accept food , combustible , valuable and breakable objects.
　　根据规定，食品、易燃品、贵重物品和易碎品都不给予保管。
　　Is this the correct number of bags?
　　您的行李数目对吗？
　　情景对话
　　1、 Bellman’s service
　　B: Good afternoon ,sir . Welcome to our hotel .
　　G : Thank you .
　　B : How many pieces of luggage do you have ?
　　G : Just these three .
　　B : Two suitcases and one bag . Is that right ?
　　G : Yes , that’s all .
　　B : I’ll show you to the front desk . This way please , I will put your bags by the post over there .
　　G : I see , thanks .
　　B : Another bellman will show you to your room when you have finished checking in .
　　G : Ok , fine .
　　B : Please enjoy your stay .
　　2、 Introducing hotels services
　　Bm : Good afternoon , sir and madam . I’m the bellman.
　　Mr.bellow & Mrs bellow : Good afternoon.
　　Bm : Very glad to have you here . Let me carry your baggage . This way , please .
　　(They are going to the elevator entrance)
　　B: Could you tell us something about your hotels services?
　　Bm: Certainly , sir . Ours is a first-rate hotel and chosen as the favorite place to stay by VIPs , official guests and businessmen from many countries . There are over 173 rooms of international standard , all spacious and airy . There are one Chinese restaurants, a deluxe Westernstyle restaurant, large and small banquet halls .
　　M : How about other services ?
　　Bm : Also available are a beauty salon , a swimming pool and tennis…..
　　(Now they are at the elevator entrance)
　　Here we are . Please take this elevator to the 9th floor . The floor attendant will meet you there and show you to room 908. I’ll take the baggage elevator and get your baggage up to your room .
　　B : Thank you . See you then .
　　3、 On the way to the room
　　B : Good evening , sir . I’ll show you to your room .you have two suitcases and one bag . Is that correct ?
　　G : Yes , that’s right .
　　B : Is there anything valuable or breakable in your bag ?
　　G : Yes , there is a bottle of whiskey .
　　B : Could you carry this bag , sir ? I’m afraid the contents might break .
　　G : Sure , no problem .
　　B : Thank you , sir . May I have your room key , please ?
　　G : Yes, here you are .
　　B : Thank you , sir . Your room is on the 12th floor , please follow me , your elevator is this way .
　　G : I see .
　　B : Is this your first time to HangZhou ?
　　G : Yes , it is .
　　B : I hope you’ll have time to see HangZhou . There is a lot to see .
　　G : I’m sure there is .
　　B : This is the 12th floor . Your room is to the right . After you , sir . This way , please .
　　4、 Checking baggage
　　B: Good morning ! Madam . Can I help you ?
　　G : Yes , I’d like to check my baggage .
　　B : How many pieces have you got ?
　　G : I’ve got four pieces in all .
　　B: When will you want them ?
　　G: In three days .
　　B : Please keep the name tags.
　　G : Thank you
　　B : Not at all .
　　5、 Luggage check �out
　　B : This is the bell captain’s desk . May I help you ?
　　G : I’m going to check out soon . Could you pick up my luggage . Please ?
　　B : Certainly , sir . May I have your room number , please ?
　　G : Yes , it’s 1101.
　　B : Room 1101. Very good , sir we’ll send a bellman immediately . Could you wait in you room , please ?
　　G : Ok .
　　B : Good morning ,sir . I’ve come for your bags .
　　G : Thank you . Could you take these two suitcases , please ? I’ll bring the bag with me .
　　B : Certainly , sir . Two suitcases ?
　　G : Yes .
　　B : Is there anything valuable or breakable in them ?
　　G : No .
　　B : This is your claim tag , sir . We’ll keep your luggage at the bell captain’s desk . Could you pick it up there . Please ?
　　G : Certainly .
　　B : Thank you , sir .
　　G : You are welcome . See you later .