Tory Burch Flip-Flops

me thedetails and I'll sort this out for you." Far better to say -"I apologise for …."
And if you really need to use the "sorry" word, make sure toinclude it as part of a full sentence. "I'm sorry youhaven't received that information as promised Mr Smith."(Again, it's good practise to use the person's name).
There are other things you can say instead of sorry -
12. Empathise
The important thing to realise when dealing with a difficultperson is to:
Deal with their feelings - then deal with their problem.
Using empathy is an effective way to deal with a person'sfeelings. Empathy isn't about agreement, only acceptance ofwhat the person is saying and feeling. Basically the messageis - "I understand how you feel."
Obviously this has to be a genuine response,LV Suhali Leather, the person willrealise if you're insincere and they'll feel patronised.
Examples of an empathy response would be - "I can understandthat you're angry," or "I see what you mean." Again, theseresponses need to be genuine.
13. Build Rapport
Sometimes it's useful to add another phrase to the empathyresponse, including yourself in the picture. - "I canunderstand how you feel, I don't like it either when thathappens to me" This has the effect of getting on the otherpersons side and builds rapport.
Some people get concerned when using this response, as theybelieve it'll lead to "Well why don't you do something aboutit then."The majority of people won't respond this way if theyrealise that you are a reasonable and caring person. If theydo, then continue empathising and tell the person whatyou'll do about the situation.
14. Under promise - over deliver
Whatever you say to resolve a situation, don't make a rodfor your own back. We are often tempted in a difficultsituation to make promises that are difficult to keep. Wesay things like - "I'll get this sorted this afternoon andphone you back." It may be difficult to get it sorted "thisafternoon". Far better to say - "I'll get this sorted bytomorrow lunchtime." Then phone them back that afternoon orearly the next morning and they'll think you're great.
You don't win them all
Remember,Tory Burch Flip-Flops, everyone gets a little mad from time to time,LV Monogram Multicolore, andyou won't always be able to placate everyone, - there's nomagic formula. However, the majority of people in this worldare reasonable people and if you treat them as such, thenthey're more likely to respond in a positive manner.
Some more thoughts
These notes are primarily designed to help deal withdifficult people when we have made a mistake. We often haveto deal with other people where we have not made a mistakehowever the people we're dealing with often prove to bedifficult and unwilling to accept what we say.
We therefore need to demonstrate assertive behaviour thathelps us communicate clearly and confidently our needs,wants and feelings to other people without abusing in anyway their human rights.
Some books to read
A Woman in Your Own Right - Anne Dickson
Feel the Fear and Do It Anyway - Susan Jeffers
Irresistibility - Philippa Davis
Why Men don't Listen and Women Can't Read Maps - Allan & Barbara Pease
Alan Fairweather is the author of four ebooks in the "Howto get More Sales" series. Lots of practical actions youcan take to build your business and motivate your team.-http://www.howtogetmoresales.com