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Old 08-21-2011, 01:55 AM   #1
khuigu45
 
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Default 亚洲机票 国航南京航站以优质服务 迎战2011暑运高峰

每年7、8月份是气温的高峰,同时对于航空业来说也是旅客量的高峰。夏季雷雨天气多,流量控制严重,航班延 误现象频发。虽然如此,但是中国国际航空股份有限公司(Air China Limited,简称“国航”)南京航站仍以旅客优先成行为目的,提供优质快捷服务为原则,亚洲机票,制定相应对策,提高应急处置能力,做好延误善后工作,在7月份里,国航南京航站确保了旺季航班平稳运行, 实现了安全生产,并且实现了旅客的零有效投诉。秒杀伦敦特价机票
为了确保暑运高峰持续安全平稳态势,留学生机票,国航南京航站充分认识当前安全压力和形势,牢固树立“安全第一”理念,狠抓安全管理工作,提出了稳定安全 的生产理念,并且航站站长动员地服人员做好夏季生产“工作强度大,在岗时间长,加班时间多”的思想和心理准 备,全面落实岗位责任制。秒杀哥本哈根特价机票
夏季航班延误的原因多样,给旅客的出行带来诸多不便。当航班出现延误时,国航航站人员第一时间关注旅客情绪 动态,把关心和重视旅客的事情放首位,对航班延误给旅客造成的不便深表歉意。面对情绪激动的旅客围攻和辱骂 ,航站人员调整心态,保持理智,东北亚机票,让旅客及时感知真诚、负责的服务态度,及时的平稳旅客的不安情绪。秒杀丹麦特价机票
国航南京航站细致入微、快捷优质的服务最终获得广大旅客的认同,7月份未发生一起有效投诉,且多次获得旅客 书面、电话和口头的表扬和肯定,但是暑运才刚刚开始,国航南京航站一定会再接再厉,继续勇往直前,用优质细 微的服务来迎接每一位旅客的到来,确保夏季航班的平稳运行。秒杀埃森特价机票
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