Paul Smith ebay -6 stories all you experience is

Paul Smith story -Harvard University 430 scene

Paul Smith belt -December 19 to find plum ( plum Hornsey Park record )

paul smith shoes -KTV money law

dormitory on the 6th floor, climb and found the key did not take down the stairs and asked the aunt to take, and then climb up to the door, go also key, and then climb up to, found the door closed, next to a
; students through, asked,
wilson rackets.
one mowing boys (philosophical story)

mowing to help people working in a call to a boy Mrs. Chen said: > His wife replied: His wife replied: His wife was mowing in the work? Why have to fight this phone? > thoughts:

1. I think this story reflects the ISO of the first idea that customer focus, continue to probe the customer's evaluation, we might be aware of their strengths and weaknesses,tory burch amy pumps, and weaknesses, improve their quality of work, firmly grasp live customers.

2. This is the eight quality management principles of Article 6: Each of our employees are also working in conjunction with their job, to do some continuous improvement?

3. Not only is the marketing staff, all employees can be done to customer satisfaction. For marketers, this can get very high customer loyalty for our employees every function, only the moment of attention to our > 4. This is the communication problem, people want a fair, objective evaluation is really so hard. This story is for us to provide a good way to do that? It should be regarded as an innovation. (Marketers can learn from, pretending to do *** to call the dealer to see if some areas can be improved) editor: World Executive Community (bbs.icxo.com)



Second, the German rules



recently read an essay, ridiculed conformist German: They deliberately make fun of something. college students in two adjacent booth, respectively, marked They found that all the phone booth to call the people, are like to see the toilet signs, as relied on to enter into that own the pavilion for some time, not to people to comply with it? rule is pleasant is a living dead, living dead why should the rules be to trap it? Because of this, we will lag behind others for years. SAP is a German made in the study of SAP process, nor do I feel to their strict, but if we perform the process in future, ignore the system, then SAP will in practice do not have barriers?

system is the people to follow!! Please keep in mind that point!





Third, why buy a vanilla ice cream car will Slayers story?

----Not jumping to conclusions, : This is my second letter to the same thing to you, I will not blame you Why did not Huixin Ji me, because I think that people will think I'm crazy, but it's a fact.



Our family has a traditional habit of eating every day after dinner we would order ice cream for dessert when we come because of the taste of ice cream a lot, so our family meal every day vote to decide which one to eat after taste, so we decided to drive after I'd buy, but since I recently bought a new Pang Diya grams after I buy the ice cream problem happened this journey .



you know? Every time I buy vanilla ice cream is when I come out from the store manager made the car does not move, but if I bought the other flavors, car launched on a very smooth and I want you to know, I was very serious in this matter, although this sounds pig. why this Pang Diya grams of vanilla ice cream when I bought it Xiudou, and I Regardless of when to buy other flavors of ice cream, it a live dragon? Why? Why?



fact Pang Diya grams general manager really skeptical about this letter , but he sent an engineer to see whether, when engineers find this man, it is surprised to find out of this letter is to a successful career, optimism, and by the educated people. engineers arrangements meet with this man's dinner time, just in time to run out, the two of them leapt to a stride car, go to the ice cream shop to open. That night vote was vanilla flavors, vanilla ice cream when bought back to the car, the car and Slayers has. the engineer to turn up later for three nights the first night, chocolate ice cream, the car right the second night, strawberry ice cream, the car right the third night, vanilla ice cream, the car able to solve this problem the engineers began to write down what happened from the beginning to the present all the details, such as time, type of car used oil, car and drove back out of time ..., according to information he had a conclusion that dear friend to buy vanilla ice cream bit of time spent less than other tastes.



Why? because the ice cream shop in this set of internal problems because, vanilla ice cream is All ice cream tastes the best-selling flavors, stores to allow customers to quickly take hold every time, especially the vanilla flavors separate display in a separate freezer and refrigerator placed in front of the store; As for the other flavors are placed at a distance checkout farther back.



now, engineers need to know question is why this car from the flame because of the short time to re-activate when it Xiudou? The reason is very clear, not because the relationship between vanilla ice cream, engineers quickly emerge out of the mind, the answer should be , re-launched when there is not much problem, but to buy vanilla flavor, due to spend shorter periods of time, that does not yet make the engine too hot >
book review to

even if some problem seems to be really crazy, but sometimes it is really there; if every time we look at any problems in the cool thinking and uphold the ways to find solutions These issues will be relatively simple and does not seem so complicated, so do not encounter problems directly on the reaction that it is impossible (IMPOSSIBLE), but not to put in sincere efforts.

make quality first to believe that the customer complaints, not to find someone who complained of boredom free play!

people are very easy to follow their own thinking to consider the issue, it is generally concluded that the habit of thinking in their own resulting from, so do not necessarily reliable, serious investigation, analysis make a decision, not jumping to conclusions, this is the different people and foreigners, Luo consultant once said: If you can not repeat an experiment more than five times, not jumping to conclusions, and we do, often engage in one or two data, a conclusion.

Not jumping to conclusions here! If Everyone has the attitude of things here, why should we worry a bad company!!



five monk ringing bells

---- system ( work standards) and training



a monk as the post of ringing bells, half down, bored to the extreme, fetching water and firewood transferred him to the backyard, because he can not do the ringing bells post. very convinced the young monk asked: Bell to wake addiction beings, therefore, not only knocked the bell loud and clear, but also mellow, rich, deep, distant. did not announce in advance the standard of work caused by if the monk into the monastery on the day to understand the importance of standards and ringing bells, I think he would not have been dismissed because of sabotage.

2. is the employee's work standards behavior guidelines and assessment based on the lack of work standards, often resulting in the direction of the efforts of employees and the company's overall direction is not uniform,mini cooper Paul Smith, causing heavy human and material resources wasted because of the lack of reference, easy to form a long time employee of complacency, leading to slack work . as far as possible the formulation of standard digital, linked with the assessment, attention to operability.

3. Now that we have a working standard should be good to do it, do not discount, do not wait until the leaders believe that You can not do the work before it is too!

4. so the company, various departments and job training are very important to let employees know how to do that, we must set a good standard, well trained!

------ please attach importance to the system and leadership training, so as to train staff, you only need so busy

employees ------ Please observe the system, so as to competency, You will not be dismissed because of sabotage.

5, monkeys and bananas

I read the story of West Point, I saw West Point Laboratory has a very classic story: I put him linked with the training and obedience, to share with you:

six monkeys kept in a laboratory, head hung some bananas, but bananas are attached to a faucet, the monkey saw the banana, very happy to pull the bananas, the result is water washout of the mess, and six monkeys know that bananas can not be touched.

then go for a new monkey, there are five old monkeys a new monkey, monkey new naturally want to eat that banana, but the five old monkeys know that touch the banana will be water washout, all to stop it, after some time, new monkey not ask, do not touch the banana and then back to a new monkey, and thus, the beginning of the six monkeys were all changed out of the new into the six monkeys will not touch the banana.



experience and feelings:

I think this story reflects the importance of training and unconditional implementation of the system

1. the importance of training: the good experience to do training, so that we share, train well, you can commit less errors, detours, we are in the same direction, but also in the right direction to make power, so the team or company will be invincible.

2. the system is to be executed unconditionally, because the system is experienced Summary Failure to comply with the system is to make mistakes or punishment.



six parachute true story

---- not discount quality, more the consumer point of view think



do not know who the master has said so occurred in mid-World War II, U.S. Air Force parachute manufacturers and the true story at the time, the parachute of safety is not perfect, even after efforts to improve the company, making a parachute parachute manufacturer has reached the yield 99.9%, this yield should be said even now, many companies are difficult to achieve, but the Air Force, but this company said No, they are required to pay a parachute to reach 100% yield. parachutes so they made a special trip,tory burch tote sale, general manager of the manufacturer Flight Team to discuss the matter, see if it can reduce the level? because the manufacturers that can achieve this level is close to perfect,Paul Smith ebay, and there is no need for another change of course, the U.S. Air Force flatly refused, because the quality is not discounted.



later, the military to change the method of checking quality. that is, the week before delivery from the manufacturer of the parachute in, pick a random, so that equipment manufacturers responsible person behind the person's body from the flight jumped This method implemented, will immediately become non-performing rate of zero.



little experience:

many things often have yes the customer request, even if reasonable, will find the other nit-pick and disgruntled! that almost on the line,bose in earphone, just like we handled Kyowa quality complaints. I really think that some yes picky but this is a kinds of attitudes towards product quality and excellence and rigorous and meticulous work style, attitude is everything.

Perhaps we should think about the consumer's point of view: buy the yeast in bread do eat a hair What taste!? we might say: 10 million (or 10 billion) in yeast have a pouch bags are a hair, what a fuss, but for us it is one hundred thousandth, for the consumer to eat the hair are concerned, is 100%. Just think, if anything only a 99.9% success rate, then 20,000 a year with the wrong drug events; 15,000 babies born each year will be Baocuo; do 500 per week wrong surgical events; 2,000 letters per hour mail error reading the data, we certainly hope that people all over the world can be done at work 100% because we are producers, we are also consumers.

more importantly, we therefore feel some sense of a busy day, not mediocre. [table] 6 story: all you experience is the marketing of Superman