My post late last week about unplanned downtime for Microsoft;s Business Productivity On the internet Suite (BPOS) seemingly has opened the floodgates for additional similar reports.On September seven, I began obtaining notes from various buyers of Microsoft;s hosted On the internet Providers — which include Exchange Over the internet,
Office 2007 Professional, SharePoint Via the internet, Communications Online, Live Meeting and the BPOS bundle of these companies — of yet much more access problems.Today;s outage, which many users have told me is still ongoing (at 6:30 p.m. ET) after at least three hours, seems to be related to Exchange On-line, Microsoft;s hosted version of Exchange Server.“We are currently experiencing an Exchange on-line outage. It started off around 3:30PM EST today and as of this moment is still on going,” said one IT user who contacted me and requested anonymity.This user said his organization switched to BPOS three months ago and have experienced three outages since signing up. (One of these was in late August, one in early September and one today.)“So far our BPOS experience has been somewhat frustrating and I am hoping Microsoft gets their act together soon,” the customer added.I;ve asked Microsoft what;s causing the recent spate of On the net Services outages and was told late final week that an unspecified network issue was at fault. I asked again today for further details and have received no information so much.Microsoft officials notified North American customers on September 7 that the business was experiencing possible limited service for its Microsoft-hosted solutions earlier today, but said problems were resolved as of 1 p.m. (not sure which time zone). At 4:30, Microsoft sent customers another note telling them the same providers had been restored.Update: Not too a lot of additional details, but this just in from a Microsoft spokesperson:“We experienced two brief service issues today affecting a portion of users in North America. From 8:40am– 9:05am PST, and then at 1:50pm for about 15 minutes, some users may have experienced slower network connectivity, which mostly affected the sign-In service. Network performance is now back to normal, and the root cause is under investigation. We have updated our clients about this issue and apologize for any inconvenience this incident may have caused them.“We consistently look for ways to improve service reliability and recovery. We have a dedicated team taking a closer look at everything from hardware, to upgrade plans, to forensic data and increased monitoring. We take our responsibility to provide 24/7 access to customer data seriously,
Office 2010, and we are dedicating necessary resources to fulfill that responsibility.”Microsoft has scheduled maintenance for Exchange On line and SharePoint Via the internet in North America this coming Saturday, September 11. The planned maintenance period begins at 4 a.m. GMT and may last through 10 p.m. GMT, organization officials have told customers.One of my readers who has helped his buyers with Microsoft;s On the web Companies claims that the late August outage may have been due to someone at Microsoft misconfiguring a switch. The reader said the early September outage was caused by “a misconfiguration of the switch fabric for Exchange,” which is the crux of a lot of Microsoft;s other cloud pieces, he added.“The idea of a cloud architecture being unreliable is both (a) contradictory and (b) common,” noted that reader, who asked not to be identified.As I noted late final week, I,
Microsoft Office 2010 Key, too,
Windows 7 Key, know cloud services outages are common — and not just in Microsoft;s case. Because this blog is “All About Microsoft,
Office Professional 2010,” I am focusing on Microsoft;s infrastructure and how it affects its customers.Anyone else hit by the latest Microsoft cloud-service outage and hearing any possible explanations as to what;s going on?