How to deal with customers refused
Canadian Agricultural Advisory Co., Ltd. in Canada Lean Swine Project Ron Lane
(Ministry of Agriculture Feed Industry Center Translation Song Xiao Hu)
Sales representative may have to face every day, the customer refused. Fear of rejection - the fear of once again hear the customer say Customers in the appointment or an interview with the customer to sign the order at the right time, always worried by the client refused.
The reason why clients refuse to fear, because you know that customers often do not choose your products and services, we may choose your competitors. When the sales staff was customer refused, they have different reactions: Some people are very angry (slams); some people exhibit depressed mood; others try to try to forget this unpleasant experience. But there are many salespeople seem to be exempted from the impact.
How to deal with customers rejected?
Vary rejected because: The use of full-time sales staff every day, their sales skills and technology. The reason why people want to find all kinds of excuses to explain why there is no signed order, because admit responsibility for failure is always a very painful thing. In order to alleviate this guilt, many people will blame their own failures beyond the control of reason. The most common excuse is that our prices are much higher than the competition. . . . . . There are no customer or supplier intends to replace the product. . . . . . Or the customers themselves Zuobulezhu. . . . . . Or that customers are haggling with the current provider to see if can get a reasonable price. When the failure is caused by other external factors,
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Fear of rejection is normal for customers: the easiest way to avoid the customer refused to work,
michael jordan shoes for sale Why does the loss will understand after, not to the actual sales skills and techniques linked with the refusal. Many sales staff work itself is rarely rejected by customers. The most common method is to use understanding of differences. By refusing to be so painful and make the sales staff doubt their abilities and talents, so they must find ways to get rid of its problems. For example: Some customers do not buy our product plans. . . . . . Or they do not really want to change suppliers. . . . . . Or they just want us back as a special case of suppliers. . . . . . Or they just use us to bargain with the current supplier. . . . . . Or we have no chance to fight for the customers. This illustrates two problems: First, by looking for external reasons to feel good about themselves, two that can be used
Without fear of rejection is crucial: people are always afraid of rejection. There is a way to avoid rejection and reliable dealing with customers, new customers only occasionally to visit. This usually is to maintain friendly contacts with the customer, not really for potential customers. People often say, strategic alliance. If you do not recognize these situations, the salesperson will be the lack of initiative, creativity and efficiency, this is because the sales staff on the current status of satisfied customers and the fear of being rejected. In fact, they will soon taste the taste of being rejected, because customers may leave them. If this occurs,
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How to control the fear of rejection: to deal with fear of rejection is the most effective way to want to succeed in sales. Each professional sales staff want to succeed. There is no natural desire for success is not afraid of being rejected. The key is to recognize that or let the salesman refused to leave the sales profession, or a salesman courage over fear of power.
Identify potential customers: If you can not identify potential customers, it means that you refuse to face planted the seeds for their own. Take time to investigate and understand your potential customers will bring you greater success and more sales.
Fully prepared: that is,
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michael jordan shoes website 吊唁咱们的一代天后!!{转贴}惊闻有名影星武藤兰逝世, so the time to meet and talk a few minutes. If this happens, do not force customers to talk with. They should be agreed and the customer to re-interview the next time and place, which would enable sales staff and customers to meet and talk at the next time in a good position.
A good grasp of the needs of customers: sales staff and customers should not start talking about their sales of products, customers should ask questions and think about how to effectively meet customer needs. If you propose to solve the problem not the client's interest, then the salesperson is destined to be rejected.
The right price from the correct statement: Many sales people believe that they are They believe that prices of all issues of concern to most customers. This may be true, but not always the case. In any case, if the salesperson can guide customers to understand the factors other than price, will encounter many refused.
Seize the opportunity: in the customer busy or facing some serious problems at the right time to visit the customer is meaningless. Seize the opportunity is the key to sales success. The so-called time is when customers want to see you.
The sales staff is absolutely ideal time does not exist. But the salesperson must grasp the opportunity and responsibility to determine the possibility of success or failure. When not meet the above conditions, they will increase the possibility of being rejected.
To avoid failure: failure and rejection associated with the rhetoric and strategies typically include the following common sales techniques:
This will not only not conducive to sales,
All about lily-chou-chou, will allow customers angry. In the customer product sales and a lack of understanding of his case should not make an appointment with the customer.
.
Familiar with the sales staff to understand the market situation is the basic duty. If customers feel the salesperson is to understand the market, they may be willing to make an appointment with the salesperson.
Your products may help customers save some money, but how much input do clients do?
They may claim will be rejected by the salesperson.
Another way is to tell customers ---- When did you might not know now buy our products, but I will match your schedule, keep in touch, hope you choose the product to you when I can Hou help.
You want customers to remember this proposal content? Salesperson and the customer may be a review of this proposal,
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If you do sales work,
pre owned omega watches, you will understand the refusal. Fear of rejection is more successful you can become the driving force, can also be your obstacles to success.