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8Mar
reported by jbscorn99
The following finest exemplifies the degree of consumer companies in Ebay UK:
Lorna B
Welcome to eBay reside assistance, my name is Lorna. How may I make it easier to?
jbscorn99
hi
Lorna B
I fully grasp your involved about the standing of the account, am I best suited?
jbscorn99
I just need to ask irrespective of whether you7 have obtained any files from me with regards to my suspended account
jbscorn99
that’s corect
jbscorn99
moreover i have not beeen able to sell anything on the account and therefore i ‘m not able to make the payment for 42.00 which is due on 10 march
jbscorn99
the amount of 40 should have been credited back to me as it was a scammer who made the purchase
Lorna B
I see. Aside from this, do you have other concerns that I can assist you with?
jbscorn99
no it’s only about verification and an additional month for the payment of 42,Office Professional Plus 2010 Key,00
jbscorn99
I am open to suggestions anyway
Lorna B
Okay. In this case you need to send us documents in order for your account to be lifted from suspension
jbscorn99
I sent the paperwork on friday
jbscorn99
and on other numerous occasions as well
jbscorn99
last friday I was told by one of one's agents that you have had an issue with your system and as a resuld you were no receiving the docs, i was also informed that the proble has been resolve and that now you are bound to receive it
jbscorn99
which means i am not going to sent it again as it is pointless as it looks like somebody is not saying the truth here
jbscorn99
so please explain the situation to me , am i to wasit several days longer for the verification i shall rather sent the paperwork along with complaint to ireland?
Lorna B
I see. When did you send the documents before?
jbscorn99
on 1102 on 1702 and several times afterwards before last friday
jbscorn99
are you able to trace it anyway
jbscorn99
mind you that last friday i did receive a confirmation that you ahve received it
jbscorn99
a confirmation came to me immediately after the electronic mail was sent (electronic mail was sent to 2 addresses of yours)
jbscorn99
and all addresses available over the period of the past month or so
Lorna B
Let me check that further. One moment.
jbscorn99
ok
jbscorn99
bear in mint that options for are running out and I will have to seel allow in an external institution of not resolved today - taking into consideration the fact that on top of the incompetence of ebay , you are asking me to pay 42,Office 2010 Professional Product Key,00 for nothing
jbscorn99
just to be clear, if not resolved today, first of all i am going to write to the founders located in the United States
Lorna B
Onem oment. Thanks.
Lorna B
Once you’ve sent your documents, you’ll be notified through e mail.
jbscorn99
yes i have obtained a confirmaion an i’m trying to establish why it’s not been verified
jbscorn99
two confirmations as the paperwork was sent to 2 different emails given by one of your colleague
jbscorn99
i also demand that the account be verified while on the chat, should you not comply i am going to write to the offiice located in United States, putting the head of the company into the picture of consumer providers in United Kingdom
Lorna B
I’ve seen your account and i check the emails received. Kindly wait for the notification if they already received the documents.
jbscorn99
ok
Lorna B
Would that be all?
jbscorn99
how long is that going to take before the account has been verified?
jbscorn99
and why am i to wait for the notification that the documents have been received if i have got the confirmation already??
jbscorn99
what is your input into the resolution of the issue??
Lorna B
In this case,Office 2007 Standard Product Key, I’ve cheked that the team haven’t obtained the documents yet. You need to wait 3-5 working days to processed the documents
jbscorn99
ok , when do you want me to come back to check??
jbscorn99
*it
Lorna B
After 3-5 working days after you’ve send the documents.
jbscorn99
ok and what about the balance on my accunt - it’s for 42,00 ??
jbscorn99
what abount my credit rating if not paid by 10th march, it’s important as i’m going to set up a shop over the internet shortly , the could affect my relations with providers of electronic equipment,Office Home And Business!!
jbscorn99
are you able to creadit the above-mentioned amount back to my account or would you rather like me to contact a lawyer to dispute the amount??
Lorna B
I’m sorry for that again, what fees?
jbscorn99
there is a balance on my account
jbscorn99
these are fees for putting an add up and for the sale of a phone
jbscorn99
the phone was purchased by a guy who sent me a ########d confirmation of payment
jbscorn99
which means the item was not sold as someone was trying to cheat on me
Lorna B
Insertion fees or Final Value fees?
jbscorn99
final value fees - they are most expensive - obviously the balance would have been paid should that have been a valid transaction
Lorna B
Regarding Final Value fees, In order to resolve this, I will need to transfer this concern to the specialised team who deals with this type of issue. Would that be fine for you?
jbscorn99
that’s fine, before you do that please explain the situation to them as i do not wasnt to repeat the siutuation
Lorna B
I see. They will further review the chat transcript for you, regarding Final Value fees.
jbscorn99
ok please transfer me
Lorna B
Okay. Kindly hold on for awhile. Thanks.
Lorna B
Has transfered you to:Robery Thompson
Robery Thompson
Welcome to Billing Live Chat, my identify is Robery. Let me review your previous chat transcript, or if you wish you can summarise it for me.
jbscorn99
this is the excerp regarding the query
jbscorn99
Lorna B
After 3-5 working days after you’ve send the documents.
jbscorn99
ok and what concerning the balance on my accunt - it’s for 42,00 ??
jbscorn99
what abount my credit rating if not paid by 10th march, it’s important as i’m going to set up a shop using the web shortly ,Office 2010 32 Bit, the could affect my relations with providers of electronic equipment!!
jbscorn99
are you able to creadit the above-mentioned amount back to my account or would you rather like me to contact a lawyer to dispute the amount??
Lorna B
I’m sorry for that again, what fees?
jbscorn99
there is a balance on my account
jbscorn99
these are fees for putting an add up and for the sale of a phone
jbscorn99
the phone was purchased by a guy who sent me a ########d confirmation of payment
jbscorn99
which means the item was not sold as someone was trying to cheat on me
Lorna B
Insertion fees or Final Value fees?
jbscorn99
final value fees - they are most expensive - obviously the balance would have been paid should that have been a valid transaction
Chat Session Ended, Goodbye. (5010)
The agent has not helped me with the balance on my account - instead the conversation was terminated by Ebay after I had requested guidance from them.
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